Assistant Front Office Manager

AccorHotel • Sonoma, CA

4d • Onsite

About The Position

The Assistant Front Office Manager will assist guests during and throughout their stay, ensuring all guest concerns are handled in a caring and professional manner with the proper corrective actions and follow-up. This role is responsible for ensuring high levels of performance and motivating all Front Office team members. The Assistant Front Office Manager will act as an ambassador, being an essential first or last contact for VIPs and group guests. Maintaining open lines of communication with all other hotel departments is crucial, as is maintaining cleanliness, safety, and order in all work areas and public spaces. This position will work closely with Housekeeping to control and distribute guestrooms and maintain public spaces, and with Reservations to control room availability and increase revenue through correct billing/rebating procedures and upselling. The Assistant Front Office Manager will also assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner. This role assists in leading the Front Office Team, including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge, and Business Center. Additionally, the Assistant Front Office Manager will check group bills daily for accuracy and perform other duties as assigned.

Requirements

• Ability to perform each essential duty satisfactorily.
• Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
• Strong communication skills to interact with all types of guests and employee situations.
• Ability to work under pressure and in guest contact areas and prioritize information quickly.
• Applicants must be able to provide proof that they are legally able to work in the United States.

Nice To Haves

• Customer service experience a benefit
• Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.

Responsibilities

• Assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
• Ensure high levels of performance and motivate all the Front Office team members.
• Be an SMI ambassador, an essential first or last contact for our VIP’s and group guests.
• Maintain open lines of communication with all other hotel departments.
• Maintain cleanliness, safety and order in all of his/her work areas and public area spaces.
• Work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
• Work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
• Assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner.
• Assists in the leading of the Front Office Team including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge and Business Center.
• Check group bills daily for accuracy.
• Other duties as assigned.
• Oversee the daily task performed by the front office team.
• Assist the managers in helping with guest and employee issues and questions.
• Support the environment in which their managers have created.
• Help with employee motivation and support.
• Help in the training of new employees.

Benefits

• 100% paid for benefits by employer
• 100% paid for by employer pension
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed