Assistant Front Office Manager - Hilton Des Moines Downtown

Hilton • Des Moines, IA

5d • Onsite

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Hilton Des Moines Downtown is looking for an Assistant Front Office Manager. Located in the heart of downtown, this contemporary hotel features 330 guest rooms and 15,000 square feet of flexible meeting space. The ideal candidate will have previous front office supervisory or management experience, flexible availability, and a strong commitment to delivering exceptional guest service. Experience with Hilton systems is highly preferred.

Requirements

• Previous front office supervisory or management experience
• Flexible availability
• A strong commitment to delivering exceptional guest service
• A passion for spreading the light and warmth of Hospitality
• Acting with Integrity and always doing the right thing
• Inspiring others through Leadership
• A belief that Teamwork drives the best outcomes
• A sense of Ownership and accountability
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Nice To Haves

• Experience with Hilton systems is highly preferred

Responsibilities

• Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Benefits

• Competitive health benefits
• Exciting career growth opportunities
• The world-renowned Go Hilton travel program
• Complimentary meals during shifts
• Free parking
• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support
• Crisis concierge services
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed