Assistant Front Office Manager (47415)
About The Position
CoCo Key Hotel and Water Resort is seeking a passionate and guest-focused Assistant Front Office Manager to support front office operations. In this role, you will oversee the daily functions of the front office and guest services team, with a focus on delivering exceptional service, supervising staff, handling guest concerns, and ensuring a smooth and welcoming experience for every guest. The ideal candidate genuinely cares about both guests and team members, consistently providing warm, service-oriented leadership. This role includes direct oversight of key guest service operations including guest registration, PBX, night audit, and rooms division functions — all in alignment with CoCo Key’s service standards and business goals.
Requirements
- High School Diploma or equivalent required
- Minimum of 2 years of front office or hotel operations experience, including supervisory or management responsibilities.
- Strong interpersonal and communication skills.
- Experience with hotel property management systems (Mews PMS experience preferred).
- Ability to work flexible hours, including weekends and holidays.
- Strong organizational, problem-solving, and decision-making abilities.
Nice To Haves
- Hospitality or Business degree preferred.
- Mews PMS experience preferred.
Responsibilities
- Warmly greet and welcome all guests; ensure accurate and efficient registration, verifying reservations, payment methods, and guest information.
- Handle guest check-out processes, confirming satisfaction and processing all final charges and payments.
- Respond to incoming calls promptly and professionally, offering clear and helpful information regarding the property, services, and local attractions.
- Retrieve and deliver guest messages, mail, and packages.
- Maintain and reconcile a house bank; process foreign currency exchange and guest check cashing when required.
- Supervise front office operations including PBX, night audit, and guest service teams.
- Manage and resolve guest complaints with professionalism and empathy, utilizing sound judgment and proactive problem-solving strategies.
- Oversee and support the completion of audit procedures and ensure the accuracy of daily reporting.
- Monitor and maintain inventory for front office and rooms division supplies, coordinating timely ordering and cost control.
- Assist with recruitment, training, performance reviews, and, when necessary, disciplinary actions for front office team members.
- Collaborate with Sales and Revenue teams to ensure seamless service for groups and VIP guests.
- Ensure all front desk systems and equipment are properly maintained and functional.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
