Assistant Front Office Manager

Boar's Head Resort•Charlottesville, VA

About The Position

Join the prestigious Boar's Head Resort as a Front Office Assistant Manager and become a vital part of our dedicated hospitality team. We are committed to delivering exceptional guest experiences in a luxurious setting, and we are seeking a professional with a passion for excellence and a background in high-end hospitality to help lead our front desk operations. At the Boar's Head Resort, we pride ourselves on fostering a culture of excellence, growth, and personalized service. Join our team and contribute to creating memorable experiences for our guests while advancing your career in a dynamic and supportive environment. We offer competitive benefits and opportunities for professional development.

Requirements

Previous experience in hospitality, preferably in a luxury segment
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to handle guest concerns with professionalism and tact
Knowledge of property management systems and reservation software
High attention to detail and organizational skills
Flexibility to work various shifts, including evenings and weekends
A professional appearance and demeanor

Responsibilities

Oversee daily front office operations to ensure smooth and efficient guest service
Assist in managing front desk staff, providing training, support, and performance feedback
Ensure guest satisfaction by addressing inquiries, resolving issues promptly, and maintaining high service standards
Coordinate reservations, check-ins, check-outs, and billing processes
Maintain a welcoming and professional environment for guests and staff
Collaborate with other departments to ensure seamless service delivery
Monitor and manage front office budgets, inventory, and supplies
Uphold resort policies, procedures, and safety standards