Assistant Front Office Manager

The Marcus Corporation • Madison, WI

9d

About The Position

Assistant Front Office Manager Location: Hilton Madison Monona Terrace – Madison, WI Schedule: Full-Time | Flexible Availability Required Lead the Front Desk Team in a Dynamic, Guest-Focused Environment Do you thrive in fast-paced, people-centric settings where no two days are the same? We are seeking an Assistant Front Office Manager who is passionate about hospitality, team leadership, and delivering exceptional guest service. Join a collaborative team where your leadership and attention to detail will help create memorable experiences from check-in to checkout. This position supports the Front Office Manager in overseeing the daily operations of the front desk team, ensuring efficient operations, guest satisfaction, and adherence to brand standards. If you are a proactive problem-solver with a strong sense of professionalism and hospitality, we’d love to hear from you.

Requirements

• 1–3 years of supervisory or management experience in a front office or customer service role
• Strong working knowledge of front office systems for registration, reservations, and reporting
• Excellent verbal and written communication skills in English
• Solid organizational skills with the ability to multi-task and manage priorities in a fast-paced setting
• The ability to analyze and interpret data and make informed decisions
• Leadership skills to coach, mentor, and motivate a diverse team
• Calm, tactful, and professional demeanor when resolving guest issues

Nice To Haves

• CPR and First Aid Certification (preferred)
• College education (preferred)

Responsibilities

• Delivering exceptional guest service and handling escalated guest concerns or special requests promptly and professionally
• Supervising daily front desk operations including check-ins, check-outs, reservations, and room assignments
• Ensuring staff adherence to brand standards, operating procedures, and service expectations
• Assisting with recruiting, training, scheduling, and mentoring front office team members
• Providing feedback, coaching, and ongoing support to elevate team performance and morale
• Leading pre-shift and monthly meetings to keep the team informed and aligned
• Collaborating with housekeeping, engineering, and other departments to ensure room readiness and exceptional guest experiences
• Communicating important guest preferences and service updates to relevant teams
• Participating in hotel safety protocols, emergency response, and loss prevention programs
• Recommending improvements in procedures to enhance guest and associate satisfaction
• Supporting hotel operations as needed with flexibility and professionalism

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• “Two for one” movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees