Assistant Front Office Manager at Renaissance Westerville

Concord Hospitality Enterprises•Genoa Township, OH

13d•$22 - $27•Onsite

About The Position

Concord Hospitality is seeking a motivated and service-driven Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality. This role is key in ensuring guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture. As a Concord Leader, you will be responsible for inspiring greatness in your team, encouraging and supporting team members to reach their full potential, creating a work environment that is a Great Place to Work for all, leading with integrity, transparency, respect, and professionalism, and caring for your team and their families.

Requirements

Prior experience in hotel front office operations or management required.
Proven ability to lead, motivate, and mentor a team.
Strong guest service orientation with effective problem-solving skills.
Knowledge of hotel systems, financial objectives, and operational procedures.
Organized, detail-oriented, and results-driven.
Strong communication and interpersonal skills.

Responsibilities

Lead and support the front office team to deliver exceptional guest service.
Address guest and associate concerns promptly and professionally.
Oversee front office operations, ensuring compliance with brand standards and hotel policies.
Monitor GSS results and implement action plans for continuous improvement.
Train, mentor, and develop associates while fostering a positive work environment.
Manage staffing, scheduling, and performance reviews.
Assist in budgeting, financial planning, and selling strategies.
Ensure compliance with corporate, safety, and regulatory requirements.
Collaborate with leadership to drive guest satisfaction, revenue, and team success.