Assistant Front Office Manager

KOLTER HOSPITALITY GROUP • St. Petersburg, FL

13d • Onsite

About The Position

A Kolter Hospitality Assistant Front Office Manager delivers service excellence to our guests by assisting the Director of Operations and General Manager to create a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.

Requirements

• Able to work most weekends and holidays.
• Report to work on time and in professional attire, adhering to hotel grooming and uniform standards.
• Knowledge and ability to operate a computer.
• Two (2) years previous hotel front office supervisor or management experience.
• Ability to stand/walk for up to 8 hours.
• Minimal lifting, pushing, and pulling.

Nice To Haves

• Bachelor's degree preferably hotel management or equivalent education a plus.

Responsibilities

• Manage all aspects of front desk operations for assigned shift.
• Ensure all front office team members deliver the brand promise and provide exceptional guest service.
• Assist in greeting and checking in guests.
• Ensure front office staff are familiar with products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Responsible for assisting in hiring, training, and coaching of the front office team.
• Responsible for weekly scheduling to ensure they reflect the business needs and are adjusted accordingly within the budgeted guidelines.
• Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
• Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
• Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked-in advance.
• Work with Housekeeping and Engineering to clock rooms as necessary for maintenance and amenities.
• Inventory management.
• Responsible for ensuring coverage of all front desk shifts when there are call outs.
• Report any items in need of repair.
• Follow all safety procedures while working.
• Perform any additional tasks requested by management.

Benefits

• Participates in E-Verify

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level