Assistant Front Office Manager - Embassy Suites by Hilton Las Vegas

Remington Hospitality • Paradise, NV

9d • Onsite

About The Position

The Assistant Front Office Manager is responsible for anticipating guest needs, responding promptly, and maintaining positive guest relations. This role involves greeting and checking guests in and out of the hotel professionally. A key responsibility is ensuring proper staffing levels for the front office team, which includes interviewing, hiring, supervising, training, and scheduling various front desk roles. The Assistant Front Office Manager must have a thorough understanding of all Front Office staff job descriptions and be capable of performing these duties when needed. This position also involves resolving guest complaints to ensure satisfaction, managing the guest resolution process through investigation and problem-solving. Accurate operation of the MICROS system for daily and less frequent transactions is required. Communication with Housekeeping and Engineering departments regarding room status and maintenance needs is essential. Additionally, the Assistant Front Office Manager will assist the General Manager with special requests, group blocking, and handling unusual circumstances.

Requirements

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed