Assistant Front Office Manager

VALENCIA GROUP•Irving, TX

21h•Onsite

About The Position

The Assistant Front Office Manager is responsible for overseeing the day-to-day guest services operations, including the Front Desk, PBX, Front Drive, and valet parking. This role ensures that all staff are properly trained and adhere to service standards. The Assistant Front Office Manager also ensures that information is communicated effectively to operations staff to guarantee guest satisfaction and serves as the point of contact for other departments needing to relay information to the front office. The position may also require acting as the manager on duty.

Requirements

Familiarity with the hotel computer system for training, maintenance, and troubleshooting.
Ability to handle guest complaints effectively.
Knowledge of company and hotel marketing programs.

Responsibilities

Perform daily walkthroughs and inspections of the property and guest rooms.
Ensure all Front Office associates are complying with the meal and rest period policy.
Walk the property daily and report maintenance issues to the appropriate department.
Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.
Ensure registration cards are completed.
Ensure all needed reports are run.
Conduct continued training with all associates.
Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training, maintenance, and trouble shooting.
Complete weekly supply inventories to ensure adequate pars.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day, e.g., V.I.P.'s, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of the company and hotel.