Assistant Front Office Manager

Marriott•New York, NY

11d•Onsite

About The Position

This hotel is owned and operated by an independent franchisee, Magna Hospitality Group, L.C. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. In this role, you will be responsible for training, coaching, and the daily operations of the hotel's guest services. This includes the front desk, reservations, and audit, as well as general guest services, and working side by side with the team daily. This position helps set the tone for the guest experience and demonstrates leadership by leading by example in exceptional guest service. As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements

Previous 2+ years of Assistant Front Office Manager experience in a branded hotel environment
Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
Fluency in English; additional languages preferred. Spanish language skills are beneficial
Excellent verbal and written communication skills
High energy with effective and influential people skills. Positive attitude and the desire to motivate others
Strong leadership skills
Superior interpersonal and customer service skills
Reliable with the ability to multitask and work under pressure
Full availability is required; must be able to work varied hours including nights, weekends, and holidays

Nice To Haves

College degree or coursework in a hospitality-related field

Responsibilities

Training, coaching, and daily operations of the hotel's guest services (front desk, reservations, audit, general guest services)
Working side by side with the team daily
Setting the tone for the guest experience and demonstrating leadership by example in exceptional guest service
Working effectively as a team contributor on all assignments and independently
Communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel
Performing quality work within deadlines with or without direct supervision