Assistant Front Office Manager

Pyramid Global Hospitality•Bend, OR

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, customer-focused leader to join their Front Office team as the Assistant Front Office Manager. The successful candidate will have a proven track record of developing a team to provide exceptional service, lead by example, and respond professionally and courteously to guests and team members. This role offers a tremendous opportunity for a driven individual to grow a career in hospitality with a world-class property located in Bend, Oregon. The property is a re-imagined 221-room hotel situated on the banks of the river, offering guests modern sophistication and world-class amenities in a location surrounded by natural beauty and opportunities for outdoor pursuits.

Requirements

Experience in hotel front office operations.
Enjoy engaging with people from all over the world and making meaningful connections.
Ability to take steps to “WOW” people.

Nice To Haves

Proven track record of developing a team to provide exceptional service.
Open to learning and leading by example.
Responds in a professional and courteous manner to guests and team.
Support the team both personally and professionally.

Responsibilities

Assist with oversight of the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience.
Assist in developing and mentoring a team of Front Desk Agents, Bell Staff, and Concierge.
Assist in ensuring proper training materials are in place and used by each department.
Monitor room inventory, rate, and plan availability and lead the team to maintain average daily rate to ensure revenue maximization and forecasting occupancy.
Lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Provide support to Front Office staff during peak hours of business.
Oversee all areas of Front Office Operations while the Front Office Manager is not on property.