Assistant Front Office Manager

Newport Harbor Island Resort•Newport, RI

7d•Onsite

About The Position

Newport Harbor Island Resort presents an exciting opportunity for job applicants looking to join a premier resort destination in Newport, Rhode Island. Our resort offers a picturesque location overlooking the stunning Newport Harbor, providing a unique and captivating experience for our guests. As a team member, you will have the opportunity to work in a beautiful and tranquil setting, delivering exceptional service and creating unforgettable memories for our guests. With opportunities for career growth, ongoing training, and a supportive work culture, Newport Harbor Island Resort is the perfect place to further your hospitality career. Join our team of dedicated professionals and be a part of our commitment to providing unparalleled guest experiences in one of New England's most sought-after destinations. Apply now and take the next step in your hospitality journey with Newport Harbor Island Resort! #NewportHarborIsland #RhodeIslandJobs #HospitalityCareers #ResortJobs #TeamNewportHarborIsland #LuxuryHospitality Overview Lead the Stay. Elevate the Experience. Be Part of Something Special. At Newport Harbor Island Resort, every arrival is the beginning of a memorable Newport experience. We’re looking for an Assistant Front Office Manager who is passionate about hospitality, thrives in a fast-paced environment, and knows how to turn great service into genuine connections. This is an exciting opportunity for a hospitality professional who is ready to take the next step in their career and play an important role in leading our Front Office team.

Requirements

Prefer 1+ year departmental management or supervisory experience in hotel front office
Have a passion for creating exceptional guest experiences.
Lead with a calm, positive, and solutions-oriented approach.
Are comfortable making decisions and taking ownership in a fast-paced environment.
Have excellent communication and interpersonal skills.
Enjoy coaching and developing others.
Are highly organized and able to balance multiple priorities.
Have strong attention to detail and a commitment to operational excellence.
Are comfortable working a flexible schedule, including weekends, holidays, and varying shifts.
Have experience with hotel property management systems; knowledge of Opera is a plus.

Nice To Haves

knowledge of Opera is a plus

Responsibilities

Assist in leading the daily operations of the Front Office, including Front Desk, Bell/Door, and guest services functions.
Support and coach Front Office team members to deliver exceptional, personalized service.
Serve as a leader on duty and respond confidently to guest needs, questions, and concerns.
Create memorable guest experiences by anticipating needs and finding thoughtful solutions.
Support check-in and check-out operations while ensuring accuracy and efficiency.
Monitor arrivals, departures, VIP guests, special requests, and other daily operational details.
Partner closely with Housekeeping, Engineering, Reservations, Valet, Food & Beverage, and other departments to ensure a seamless guest experience.
Assist with training, onboarding, scheduling, performance coaching, and recognition of Front Office team members.
Help maintain resort service standards.
Review daily reports, operational communications, and guest feedback to identify opportunities for improvement.
Assist with resolving service recovery situations and follow through to ensure guest satisfaction.
Promote a positive, team-oriented culture where colleagues feel supported and empowered to succeed.
Step in wherever needed — because in hospitality, great leaders lead by example.