Assistant Front Office Manager/LINE DC

The LINE, The Ned•Washington, DC

18h•Onsite

About The Position

The LINE is a collection of hotels rooted in culture and built for discovery. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. The LINE DC is a beautiful, vibrant space deeply connected to the Adams Morgan community. We are seeking a dynamic Assistant Front Office Manager to join our team who also resides in the Washington DC Ward 1 Area. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Requirements

High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities/ability to multi-task

Nice To Haves

Resides in the Washington DC Ward 1 Area

Responsibilities

Greet every guest with a smile and maintain eye contact
Be courteous and gracious, maintaining a professional demeanor at all times
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Supervise daily front office functions to ensure courteous and professional guest service levels
Resolve guest complaints in a satisfactory manner
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Assist in scheduling front office staff appropriate to forecasted business levels, when needed
Follow up with front office staff on daily shift and individual duties
Provide verbal instruction and guidance compliant with the company’s policies and standards
Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
Responsible for maintaining front office/lobby appearance while on duty
Maintain proper collateral and supply inventory to support all appropriate front office activities
Coordinate relocation of guests when necessary
Maintain proper operation of all aspects of our Property Management System
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental and administrative meetings as requested
Play an active role in recruitment, interviews, onboarding and training
Play an active role in your department’s development and engagement
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings