Assistant Front Office Manager (47999)

Two Coast Living • Santa Monica, CA

2d • Onsite

About The Position

Step into a leadership role at Oceana Santa Monica, the #1 Hotel in Los Angeles, as voted by Travel + Leisure. Following a $35-million transformation, our intimate, all-suite, oceanfront hotel continues to set the standard for refined luxury and personalized service. We are seeking a driven, service-minded Assistant Front Office Manager with luxury hotel experience to help lead our Front Office team and deliver unforgettable guest experiences. As Assistant Front Office Manager, you are a visible leader on the floor and a trusted partner to the Front Office Manager. You help oversee Front Desk and Guest Services operations while setting the tone for gracious service, operational excellence, and calm confidence, especially in moments that matter most to our guests. This role is ideal for a hospitality professional who prioritizes quality over quantity, appreciates the nuances of luxury service, and takes pride in leading small teams with high standards and genuine care.

Requirements

• Minimum 2 years of experience in Front Desk, Guest Services, or Concierge roles in a four- or five-star hotel
• At least 1 year of supervisory or leadership experience
• A refined service style with a warm, personal approach
• Strong communication skills and professional presence
• The ability to balance gracious hospitality with operational discipline
• Comfort working in a fast-paced, guest-focused environment where details matter
• High school diploma or GED required, or equivalent hospitality experience
• Experience with property management systems required
• Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable law.
• Requires manual dexterity, visual acuity, and coordination sufficient to safely operate tools, equipment, and computer systems.
• Ability to stand for extended periods and move throughout the property, including walking, climbing stairs, bending, kneeling, or stooping as required to perform essential job duties.

Nice To Haves

• hospitality or hotel management degree or certification preferred
• Hilton systems (OnQ, R&I, GRO) strongly preferred

Responsibilities

• Support daily Front Office and Guest Services operations in a luxury boutique hotel
• Lead, coach, and inspire front-line team members to deliver polished, personalized service
• Ensure seamless arrivals and departures, including VIP and repeat guests
• Actively resolve guest concerns with empathy, discretion, and professionalism
• Collaborate with hotel leadership to support revenue goals, staffing needs, and service initiatives
• Maintain brand standards related to service delivery, appearance, safety, and compliance
• Assist with scheduling, onboarding, training, and ongoing team development

Benefits

• Competitive medical, dental, and vision benefits
• Basic life insurance
• 401(k) with auto-enrollment after 60 days
• Paid time off, including vacation, sick leave and holidays
• Holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED