Assistant Front Office Mgr

Sage Hospitality•Boulder, CO

18h•Onsite

About The Position

The Hiltons on Canyon, located in Boulder, Colorado, is seeking an Assistant Front Office Manager to join their Front Office team. This role involves supervising daily operations of Guest Services personnel, ensuring guest satisfaction, and contributing to financial success. The company, Sage Hospitality, emphasizes a unique and passionate work environment, looking for individuals who are attentive, enthusiastic, and creative storytellers.

Requirements

High school diploma or equivalent.
Minimum two years of experience as a front desk supervisor OR minimum of four years of front office experience in hotel work.
Total understanding of all hotel front office procedures.
Working knowledge of guest services and hotel services, policies, or operations.
High school graduate level mathematical aptitude.
Knowledge of standard cash handling procedures and computerized cash register systems.
Past experience in dealing directly with the public.
General knowledge of basic customer service skills.
Fluent in oral and written English.
Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
Highly organized and able to pay attention to details, especially when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, and conduct training.
Ability to read written forms of communication and monochrome computer screens.
Ability to operate computer, calculator, and telephone keyboards.
Ability to understand and follow verbal/written instructions.
Ability to work on more than one task at a time.
Ability to communicate both verbally and in writing.
Ability to reach all areas of the hotel to assist clients.
Occasional carrying and lifting of files and office items up to 25 lbs.

Nice To Haves

Experience in a supervisory role within the front office.
Experience with Fosse system.
SSM training.

Responsibilities

Greet and complete check-in procedures for arriving guests using manual and computerized methods.
Facilitate guest departure (check-out) by closing guest accounts accurately.
Manage cash transactions at the front desk, ensuring accuracy in handling money, receipts, and guest accounts.
Answer guest inquiries, take reservations, and use suggestive selling techniques to increase occupancy and revenue.
Maintain good guest relations by staying informed about hotel and local events.
Operate PBX equipment for incoming and outgoing calls, and manage wake-up calls.
Control cash transactions and maintain responsibility for the hotel bank.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned by management.
Assist the Assistant General Manager with performance evaluations, discipline, and terminations.
Coordinate guest service efforts, including group arrivals/departures and guest transportation.
Coordinate and supervise activities with valet service, taxi services, and the Airport Connection.
Provide information and recommendations on area restaurants, theaters, and community events.
Greet guests, assist with check-in/check-out, deliver laundry, and store luggage.
Provide guest transportation as required.
Order supplies and maintain inventory control.
Follow up on guest complaints or problems in a timely and professional manner.
Implement emergency training and procedures.
Provide weekly schedules for Front Office Associates and cover/find replacements for call-offs.
Ensure proper communication to subordinates regarding hotel activities and guest needs.
Ensure new hires are aware of all hotel aspects.
Ensure associates are trained on Fosse and other systems/procedures.
Ensure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure daily completion of Front Office Associate duties (checklists, logs, etc.).
Assist other employees and departments to improve overall performance.
Ensure the front desk is represented at each Safety Committee Meeting.
Participate in the Hotel MOD program.