Assistant Front Office Manager - Overnight
About The Position
This position is for the overnight Assistant Front Office Manager. The role involves effectively leading and managing the Front Office team, ensuring staff are briefed on pertinent information, and creating positive relationships with community leaders and vendors. The manager will stay informed about community offerings to enhance the guest experience, provide excellent customer service, and select, train, and schedule front desk associates. Additionally, the role includes maintaining new procedures for Guest Relations operations, ordering supplies, managing inventory, and developing front desk associates to meet standards. The position may also require performing additional duties as assigned based on business needs.
Requirements
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Responsibilities
- Effectively leading and managing the Front Office team
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensuring excellent customer service is provided to guests throughout their stay
- Selecting, training, and scheduling front desk Associates
- Maintaining new procedures for Guest Relations operations that improve processes and communication
- Ordering supplies and maintaining an appropriate level of inventory
- Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
Benefits
- Reasonable accommodations for applicants with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
