Assistant Front Office Manager - Overnight Relief

Arlo Midtown•New York, NY

6d•Onsite

About The Position

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Assistant Front Office Manager. This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. The role plans, directs, and coordinates activities to ensure exceptional service is achieved. It provides operational support, distributes information, trains, motivates, and recognizes team members, exercising independent judgment and initiative in carrying out overall responsibilities.

Requirements

Any combination of education and experience providing the required skill and knowledge for successful performance.
Hospitality Diploma or Degree preferred.
Minimum 2 – 3 years in a management position.
Hospitality or customer service experience.
Opera experience.

Responsibilities

Treat guests with courtesy and respect in a variety of situations.
Display honesty and integrity.
Supervise the Front Office Department – Lobby Hosts.
Conduct pre-shift meetings.
Communicate effectively to staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings.
Motivate and develop team members.
Maximize room sales, room revenue, and profit.
Deliver outstanding service and create memorable experiences.
Lead and supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
Embrace and effectively live Arlo Hotels values and culture.
Assign, coordinate, and supervise work activities of Lobby Hosts.
Train, mentor, and develop Lobby Hosts.
Prepare team member schedules, complete payroll, and monitor labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
Ensure work is completed to include shift closings, room deposits, refunds, and rebates. All necessary paperwork is completed.
Conduct performance reviews with reporting team members.
Respond immediately to all emergency situations, complete necessary incident reports, and follow up with guests and staff.
Manage same-day rooms inventory and rate yielding.
Take personal responsibility for correcting service problems and create memorable guest experiences.