Assistant Front Desk Manager
Crescent Careers•Quincy, MA
•Onsite
About The Position
We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service from arrival through departure.
Requirements
- Enjoy meeting and talking to new people
- Enjoy the art of hosting
- Comfort level with multi-tasking
- Comfortable using a computer
- Ability to field questions and/or complaints
- Ability to effectively deal with internal and external customers
- Ability to handle situations requiring patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Effective communication skills
- Ability to communicate verbally and in writing
- Ability to prepare complex reports of room availability and revenues generated
Responsibilities
- Oversee the daily operation of the Front Desk
- Ensure every guest receives genuine, attentive, and seamless service from arrival through departure
- Train others to exceed guest expectations
Benefits
- Medical/dental/vision
- Company-paid life insurance
- Short/long-term disability insurance
- Matching 401k
- Free meals
- Hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
