Assistant Front Desk Manager

Edgewater Beach Hotel•Naples, FL

18d•Onsite

About The Position

As an Assistant Front Desk Manager, you will embark on a comprehensive development program designed to build future hospitality leaders. This role provides hands-on experience in all front office operations while preparing you for a leadership role. The Assistant Front Desk Manager MUST have open availability Monday - Sunday, 7:00 AM - 11PM. Primary shifts will be 3:00 PM - 11:00 PM.

Requirements

1–2 years of hotel experience in a front office or guest service role strongly preferred.
Proven passion for hospitality and commitment to growing into a management position.
Excellent communication, problem-solving, and organizational skills.
Ability to work flexible schedules, including weekends, holidays, and evenings.

Responsibilities

Assist in overseeing front desk operations, including guest check-in/check-out, reservations, and daily room assignments.
Deliver warm, personalized service that reflects our commitment to excellence and local charm.
Train alongside department leaders to learn supervisory duties such as scheduling, team coaching, and performance management.
Help ensure compliance with brand and service standards, maintaining operational efficiency and guest satisfaction.
Support resolution of guest concerns with professionalism, empathy, and creative problem-solving.
Collaborate with other hotel departments—Housekeeping, Engineering, and Food & Beverage—to ensure seamless guest experiences.
Participate in operational and leadership training, designed to build your knowledge of financial performance, labor management, and service delivery.
Contribute to front office communications, systems updates, and team meetings to support continuous improvement.