Food Service - Assistant Operations Manager @Union Terminal

SSA Group•Cincinnati, OH

23d•Onsite

About The Position

SSA has partnered with cultural attractions for over 50 years to design hospitality experiences. We integrate admissions, culinary, and retail with innovation and human connection to create a seamless guest journey. Our approach, 452 Hospitality, focuses on people, innovation, and operational intelligence to create memorable moments. This role supports the implementation of operational systems, processes, and policies to meet organizational mission, business needs, client, and SSA expectations. It plays a supportive and strategic role in planning for food concepts, equipment needs, and operational excellence for upcoming seasons. The position also supports department financial forecasts, information flow, business processes, and organization planning. Additionally, it assists with merchandising oversight for consistency, impulse sales, and driving per cap sales. A key responsibility is overseeing food service training and orientation for all staff, ensuring SSAfety training is completed upon hire. The role involves fulfilling guest needs, resolving complaints, maintaining quality and facility cleanliness, and progressively documenting and disciplining employees to improve performance in compliance with company policies. A clean, safe, and organized work environment is essential. The Assistant Manager supports the day-to-day functions of all food services, with a focus on front-of-house operations, and facilitates the maintenance and repairs of facilities and equipment. Maintaining a positive working relationship with the client's staff is crucial. The role ensures consistency and high quality across operations, including menu planning based on market trends, customer preferences, and nutritional considerations. Ensuring timely vendor payments through proper invoice submission to the office team is also a responsibility. The position supports the management of all operational functions of the Food Department, including payroll and controllable profit within established guidelines, meeting payroll budget expectations through strategic scheduling, and managing employees in accordance with State and Federal labor laws. Scheduling appropriate staff levels based on budget and business forecast is required. The role also involves performing other necessary tasks and upholding company policies and procedures.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Two years operations management experience dependent on sales, more years experience may be applicable.
ServSafe or Food Handling Certified.
Must be 18 or older.

Nice To Haves

All education backgrounds eligible

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
Supports department financial forecasts as necessary, information flow and management, business processes and organization planning.
Supports oversight of merchandising for consistency, impulse sales, and driving per cap.
Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
Ensure SSAfety training(s) completed with all staff upon hire.
Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
Maintains quality and facility cleanliness.
Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
Maintain a clean, safe and organized work environment for all employees and guests.
Supportive role in the responsibility of the day to day functions of all food services and programs. With specific focus to front of house operations.
Support facilitation of the maintenance and repairs of facility and equipment.
Maintains a close relationship with the client's staff to ensure a positive working relationship.
Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
Supports management of all operational functions of the Food Department.
Supports management of payroll and controllable profit within established guidelines.
Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
Manage employees in accordance with State and Federal labor laws.
Schedule appropriate staff levels in accordance with budget and business forecast.
Perform other tasks as deemed necessary.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus.
On opportunities of giving back.

Benefits

Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.