Oversees and manages the daily operations of the events services, and all front of house employees in the absence of the F&B FOH Operations Manager. Provides strong leadership capabilities. Works closely with the staff in an efficient, courteous and dedicated manner to ensure that the guest’s expectations are exceeded. Provide quality service and enhance the guest experience while following the company’s policies and procedures. Supervise the day-to-day activities of front of house employees and Events Manager. In coordination with the F&B FOH Operations Manager, responsible for maintaining reasonable Food and Beverage costs, and reasonable labor costs in the dining room, in keeping with the Lodge budget and guidelines. Train Events Manager on essential job functions. Work with Events Manager on set up and staffing of banquets and weddings. Develop and maintain positive working relationships with others; support team to reach common goals. Work with F&B Admin to coordinate and collect payments from clients after completion of events. Assist in successful on-boarding, training, and off-boarding of seasonal staff. Oversee Events Manager in maintaining, printing, and distributing banquet event orders on a daily / weekly basis. Assist with group manifest and updating event calendar.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed