Assistant Fitness Manager

Crunch Fitness•Brooklyn, NY

20h•Onsite

About The Position

Join a team that’s changing lives through fitness! Crunch Fitness is one of the fastest-growing fitness companies in the industry, and we’re bringing that energy to help grow our market. As we continue to expand, we’re looking for a driven and enthusiastic Assistant Fitness Manager who is ready to inspire, motivate, and guide members toward their health and fitness goals. This is more than just a job—it’s an opportunity to build a rewarding career while making a real impact in people’s lives and growing alongside a company that’s transforming the fitness industry. Ultimately optimize member results and usage, generating rewarding club experience.

Requirements

Requires fitness background and knowledge of the club including the club’s exercise equipment, programs and exercise principles, protocol and culture.
Maintain CPR/AED Certification.
Computer experience and proficiency with VFP, Microsoft Word, Publisher, Excel, ABC & VFP.

Nice To Haves

Continued development of leadership skills.
Continued development of marketing & sales skills related to promoting programs & services.
Continued development of fitness related topics.

Responsibilities

Assist fitness manager in booking Kickoffs and activation PT programs.
Supports manager and desk staff in attaining kick off booked and showed goals.
Assist in the growth of trainer education and application of best practices and training efficacy.
Assist the fitness manager in facilitating the daily productivity of the training team.
Ensures the consistency of trainer prospecting for kickoffs, new client leads and retention of current trainer clients.
Work with the new trainers on completing onboarding checklist/training how to succeed and held accountable to the business plan.
Be the primary person in working with the staff and members when other management personnel is not available.
Attend to all details and responsibilities of the position in a timely, efficient and professional manner.
Uphold club protocol and procedures in a tactful and positive manner with all members and employees.
Maintain a high degree of professionalism, consistency and reliability in regards to attitude, appearance and performance.
Demonstrate strong managerial habits and behaviors.
Maintain an excellent attendance record.
Display a sense of readiness, resourcefulness and honesty.
Arrive 5-10 minutes before the assigned shift starting time.
Maintain sharp uniform with name tag, clean and pressed uniform.
Believe in Crunches mission/vision.
Interact in a professional manner with other club and staff members.
Cope well with stress and maintain personal productivity while under pressure.
Maintain a high level of self-motivation!
Communicate problems/concerns to Management contribute to their solution.
Teach and motivate a wide variety of people.
Communicate pertinent information to all managers, staff and members in a timely and professional manner.
Maximize the quality of the members’ experience by communicating and promoting club information with enthusiasm.
Promotes club programs externally through public relations & reputation management programs.
Inform Management of any equipment needing repair or any hazardous conditions.
Handle member’s complaints in a professional manner according to procedure.
Keep Management informed of equipment recommendations based on member request, staff suggestions, industry trends, usage and daily stat.
Manage time effectively, maintain organized thought patterns and an overall sense of good judgment, planning and direction.
Identify most current fitness and market trends in the industry through conventions, seminars, continuing education programs, books, magazines, competitive analysis, etc.
Continued development of leadership skills.
Continued development of marketing & sales skills related to promoting programs & services.
Perform all fitness related duties with excellence.
Continued development of fitness related topics.
Innovate ways to increase member roadmap and evaluations.
Develop/ assist in the development of club functions such as: staff/department meetings/parties, appropriate lectures or workshops and member/guest parties.
Provide leadership and motivation to all staff.
Perform duties with the highest degree of initiative by acting without supervision and routinely reporting suggestions/decisions in meetings with the General Manager.
Create interest with new members and older members in helping them optimize their membership & overall club experience.
Contributes new information to each department that can enhance performance & effectiveness.
Maintain strong contacts & presence via phone, floor, mail and community.
Develop, track and grow on point sessions and Evaluation using VFP.
Ensure optimization of the percentage of New Members going through their roadmap sessions.
Coordinate fitness team educational programs including: Certification Programs, seminars, guest speakers, etc.
Maintain fitness tracking sheets.
Train program specialists on how to properly book roadmaps at POS.
Assist Management to Maintain VFP and Data Trak PT process.
Ensure that we reach PT and monthly revenue goal.
Help the Management hold monthly meeting with PT Training and follow the informational motivation and educational format.
Present, build a value and influence all members (new and existing) regarding private services available at Crunch.
Continuously develop leads and generate referrals through professional reputation management.
Progress on clients new & renewal to be delivered to owner monthly or as requested.
Confirm appointments.
Master the PT software and train staff on its functions.
Create awareness of all current fitness incentives and program options.
Maintain proper file on all clients (paperwork via progress notes).
Enforces protocol regarding no shows, CXL, late appointments.
Properly confirms all scheduled appointments.
Regularly maintains contact w/ clients via phone, mail and e-mail.
Provide educational material to enhance experience, knowledge and credibility.
Personal Training sessions must be performed outside the scheduled hours.