Assistant Financial Navigator
About The Position
The Center for Reproductive Health (CRH) Assistant Patient Financial Navigator position is responsible for providing high-level assistance to patients undergoing fertility treatment and helping them navigate the complexities of fertility billing. The position supports the team of Financial Navigators and serves as a link between the CRH clinical practice, the practice billing team and UCSF billing entities (notably the billing agents and the single billing office (SBO), with the objective of increasing patient satisfaction and reducing patient billing complaints and grievances. This position has been created to provide a patient resource and advocate for CRH patients and will be responsible for supporting various functions including: managing the financial customer service line, providing administrative support to the finance team and other assignments as needed. A high degree of independence, initiative, assertiveness and diplomacy are necessary to work with CRH patients in a complex environment. The Assistant Patient Financial Navigator must be able to manage and mitigate patient financial issues in an accurate and timely manner.
Requirements
- High degree of independence
- Initiative
- Assertiveness
- Diplomacy
- Ability to manage and mitigate patient financial issues in an accurate and timely manner
Responsibilities
- Managing the financial customer service line
- Providing administrative support to the finance team
- Other assignments as needed
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
