Assistant Financial Center Manager

First National Bank of Hutchinson•Hutchinson, KS

19d•Onsite

About The Position

Works with Financial Center Manager to achieve location and bank goals through collaboration, team building, individual cross-selling and relationship building. Responsible for mentoring and coaching staff in all aspects of their job. Assists the Financial Center Manager with operational efficiency and security of the financial center.

Requirements

High School Diploma or GED
Two-Four years of retail sales/customer service experience or one year of previous relationship banking experience, with a focus on needs-based selling.
Cash handling experience required.
Ability to work well in a team environment.
Superior verbal and written communication skills to effectively and professionally communicate at all levels of the organization and in the community.
High level of accuracy, attention to detail, multi-tasking, excellent follow through, and time management skills.

Nice To Haves

Consumer lending experience preferred.

Responsibilities

Achieves sales goals by identifying opportunities to cross-sell new and existing services.
Works to increase fee income and banking relationships with all lines of business individually and by coaching the team.
Makes referrals to retail banking, consumer lending, business solutions, commercial and mortgage loans, and First Wealth Management to support these efforts.
Establish good relationships with other departments to ensure Financial Center and bank goals are met.
Contributes to team efforts and cooperates with fellow employees.
Actively participate in individual and team meetings, and other motivational activities.
Works with manager to review and coach staff to ensure increased results and referrals cross departmentally.
Ability to coach to and resolve conflict and/or problem situations.
Consistently exhibits and coaches to an exceptional level of professionalism and delivery of exceptional customer experiences.
Supports and exemplifies FNB Core Values, Quality Standards, and Culture at all times.
Complies with all federal, state and bank regulations/laws as appropriate for the job function, as well as all bank policies.
Ongoing ability to acquire and retain knowledge and skills necessary to effectively manage financial center, staff, and time.
Ability to effectively convey thoughts and ideas in both verbal and written form.
Good listening and comprehension skills.
Project a positive and professional image of the bank in all environments.
Effective use of logical and sound judgment.
Timely and practical decision making.
Ability to perform in stressful situations.
Ability to manage change.
Responsible for the effective day-to-day operations, profitability, and growth of the financial center.
Perform monthly audits of retail services such as: teller drawers, vault, ATM, cashier’s checks, monetary instrument log and night drop.
Is accountable for timely correction of all deposit and loan documentation deficiencies.
Other duties as assigned.