Assistant Financial Center Manager

First National Bank of Hutchinson•Goddard, KS

2d•Onsite

About The Position

Works with the Financial Center Manager to achieve location and bank goals through collaboration, team building, individual cross-selling, and relationship building. Responsible for mentoring and coaching staff in all aspects of their job. Assists the Financial Center Manager with operational efficiency and security of the financial center.

Requirements

High School Diploma or GED
Two-Four years of retail sales/customer service experience or one year of previous relationship banking experience, with a focus on needs-based selling.
Cash handling experience required.
Ability to work well in a team environment.
Superior verbal and written communication skills to effectively and professionally communicate at all levels of the organization and in the community.
High level of accuracy, attention to detail, multi-tasking, excellent follow-through, and time management skills.

Nice To Haves

Consumer lending experience preferred.

Responsibilities

Achieves sales goals by identifying opportunities to cross-sell new and existing services.
Works to increase fee income and banking relationships with all lines of business individually and by coaching the team.
Makes referrals to retail banking, consumer lending, business solutions, commercial and mortgage loans, and First Wealth Management.
Establishes good relationships with other departments to ensure Financial Center and bank goals are met.
Contributes to team efforts and cooperates with fellow employees.
Actively participates in individual and team meetings and other motivational activities.
Helps create agendas and shares them with management.
Works with manager to review and coach staff to ensure increased results and referrals cross-departmentally.
Provides balanced feedback.
Coaches to and resolves conflict and/or problem situations.
Consistently exhibits and coaches exceptional professionalism and delivery of exceptional customer experiences.
Supports and always exemplifies FNB Core Values, Quality Standards, and Culture.
Complies with all federal, state, and bank regulations/laws as appropriate for the job function and all bank policies.
Acquires and retains knowledge and skills necessary to effectively manage the financial center, staff, and time.
Effectively conveys thoughts and ideas in both verbal and written form.
Demonstrates good listening and comprehension skills.
Projects a positive and professional image of the bank in all environments.
Pays higher attention to image when on customer calls and when attending community events.
Uses logical and sound judgment.
Makes timely and practical decisions.
Performs in stressful situations.
Manages change effectively.
Responsible for the financial center's effective day-to-day operations, profitability, and growth.
Performs monthly audits of retail services such as teller drawers, vault, ATM, cashier’s checks, monetary instrument logs, and night drops.
Is accountable for the timely correction of all deposit and loan documentation deficiencies.
Performs other duties as assigned.