Assistant Field Operations Manager, Veterinary - VIP Petcare

Tractor Supply Company • Hanover, MD

8d • Hybrid

About The Position

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics. The role leads effective operations through Leadership Competencies.

Requirements

• Experience and comfort with pets of all sizes and temperments, including handling and lifting animals as necessary is preferred.
• Experience with basic Human Resources principles, basic Accounting/Math principles and operations management implementing best practices is required.
• High School Diploma or equivalent is required.
• Any suitable combination of education and experience will be considered.
• Basic Computer Skills such as: Microsoft Office, Time and Attendance/HR Software, Scheduling Database

Nice To Haves

• Post secondary degree in business administration, management, or operations is preferred.
• Knowledge of business and management principles
• Knowledge of principles and processes for providing customer service
• Independent judgment and decision-making skills
• Detail oriented, ensuring accurate and reliable work product
• Strong verbal and written communication skills
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
• Strong organizational, problem-solving and analytical skills
• Ability to switch focus rapidly in a fast-paced environment

Responsibilities

• Management of all field office operational issues to include administration, facilities, and inventory
• Assist with recruiting, hiring, training, disciplining and evaluating staff at a specific location
• Manage office and clinics as directed
• Establish, build and maintain relationships with host location staff and animal outreach groups within the field office oversight
• Communicate regularly with Field Operations Manager to ensure consistency in how services are provided to pet parents and that operational P&Ps are being executed
• Collaborate with the Field Operations Manager on business opportunities pertaining to partner locations
• Live our competencies and reinforce our brand promise with our partners, pet parents and team members
• Communicate marketing programs to the staff and ensure marketing materials are printed for use
• Travel to include community clinics, as needed to effectively drive the business
• Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
• Support and participate in weeknight and weekend clinics as well as working on rigs
• Other duties or functions as assigned or requested

Benefits

• company-paid life and disability insurance
• paid parental leave
• tuition reimbursement
• family planning resources such as adoption and surrogacy assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED