Assistant Facility Manager
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations. Drive client satisfaction through proactive vendor management, operational excellence, and strategic relationship building while maintaining 95%+ service delivery standards and ensuring full regulatory compliance. Partner with key client representatives to support JLL and client corporate real estate goals and objectives.
Requirements
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field required
- Minimum of two (2) years of industry experience in corporate environment, third-party service provider, or consulting capacity
- Demonstrated experience managing vendor relationships and outsourced service programs
- Proven track record in multi-site facilities operations
- Basic to intermediate knowledge of facility/property management operations
- Working knowledge of HVAC, Plumbing, Electrical, and General Maintenance support services
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Experience with facilities management software systems and CMMS platforms
- Excellent customer service orientation and client relationship management
- Strong verbal and written communication skills
- Effective managerial and leadership capabilities
- Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives
- Problem-solving and critical thinking skills
- Budget oversight and cost management
- Candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives
- Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations
- Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards
- Oversee account platforms and work order management systems
- Manage preventative maintenance scheduling and compliance tracking
- Administer access control systems across all locations
- Monitor and optimize service agreement performance metrics
- Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
- Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks
- Demonstrate strong collaboration and teamwork within the account team
- Drive development and implementation of Integrated Facilities Management (IFM) best practices
- Identify and execute process innovations to improve service delivery and client satisfaction
- Participate in strategic planning sessions and continuous improvement initiatives
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
