Assistant Facility Manager

JLL•Charlotte, NC

3d•$70,000•Hybrid

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facility Manager - JLL The Assistant Facility Manager (AFM) serves as a key collaborative member of the Infrastructure/Operations Team for a large retail account, delivering world-class operational services to clients. This pivotal role encompasses the responsibilities of chief Planner/Scheduler for all maintenance activities while interfacing with management, subcontractors, and customers to ensure optimal resource allocation, planning, and scheduling. The position demands exceptional communication skills, strong organizational abilities, and effective time management, with the individual working autonomously to orchestrate efforts and support the team in delivering first-class customer experience. The AFM will also maintain critical business information and work order data to support informed decision-making processes and contribute to overall operational excellence.

Requirements

Minimum of 5 years of experience in facility management or operations management
Technical knowledge and understanding of the functionality of HVAC, electrical, and plumbing systems
Previous experience in retail or similar 24/7 operational environments
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong leadership skills with the capacity to guide and motivate teams in fast-paced environments.

Nice To Haves

Experience with CMMS (Computerized Maintenance Management Systems), preferably Corrigo
Technical certifications in relevant trades (HVAC, electrical, plumbing, or related fields)
Experience with building automation systems and preventive maintenance programs
Ability to interpret building, plumbing, and mechanical drawings

Responsibilities

Collaborate with the Facility Manager to oversee maintenance and repair services delivery, ensuring client satisfaction and monitoring customer satisfaction enhancement
Conduct daily work order reviews and follow-ups, evaluating and prioritizing work requests while defining activities required for completion
Estimate labor resources, costs, materials, and external resources required for work order completion and review invoices accordingly
Coordinate with subcontractors and contractors, assigning individuals or teams as needed while optimizing team scheduling for effective resource utilization
Engage with client representatives to understand their needs and align work schedules with negotiated downtime windows
Oversee building automation systems, documentation, preventive maintenance programs, and life safety systems testing and repair
Prepare and present monthly/quarterly reports while maintaining and updating service provider matrices for assigned regions

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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