Assistant Facilities Manager

JLL•Chicago, IL

27d•Onsite

About The Position

As the Assistant Facilities Manager for our prestigious Omnicom account, you will play a critical role in delivering operational excellence across a dynamic corporate environment. This position serves as a key operational leader responsible for the comprehensive delivery of integrated facilities management services, ensuring business continuity, financial performance, and exceptional service quality. You'll work closely with C-suite executives and senior stakeholders, managing everything from advanced work order systems and vendor relationships to sustainability initiatives and emergency response coordination. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this role, you'll be at the forefront of that mission. You'll lead initiatives that optimize building performance, drive cost savings, and support our client's real estate operations, all while fostering a culture of safety, collaboration, and continuous improvement. This is an opportunity to make a tangible impact in a high-profile environment where your expertise in facilities management, financial acumen, and relationship-building skills will directly contribute to both client satisfaction and JLL's reputation for excellence.

Requirements

Progressive experience in corporate facilities management with demonstrated expertise in delivering integrated FM services in complex environments
Proven track record of managing vendor relationships, service contracts, and procurement activities to ensure quality and cost-effectiveness
Strong financial acumen with hands-on experience managing budgets, P&L oversight, and implementing cost optimization programs
Solid understanding of building automation systems, energy management practices, and sustainability frameworks
Experience using CAFM or similar work order management systems to track service delivery and maintain compliance documentation
Demonstrated ability to provide exceptional customer service to senior executives and stakeholders in fast-paced corporate settings
Strong leadership capabilities with experience fostering team collaboration and driving continuous improvement initiatives
Excellent communication skills with the ability to influence stakeholders and build trusted relationships across all organizational levels

Nice To Haves

Bachelor's degree in Business Administration, Engineering, Facilities Management, Operations Management, or related field
Experience managing facilities for corporate clients in professional services, media, or communications industries
Knowledge of LEED, WELL, or other sustainability certification standards and green building practices
Familiarity with IoT implementation, smart building technologies, and digital transformation initiatives in facilities management
Experience supporting corporate relocations, renovations, or significant change management projects
Track record of successfully implementing sustainability programs that reduce environmental impact while maintaining operational efficiency
Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or similar credentials

Responsibilities

Execute comprehensive work order management using advanced CAFM systems, ensuring all service requests are completed within SLA parameters while maintaining detailed documentation
Provide expert customer service and operational support to C-suite executives and senior stakeholders, serving as a trusted point of contact for facilities-related needs
Oversee vendor relationships and performance, working with procurement teams to competitively bid service contracts and ensure cost-effective, high-quality service delivery
Support P&L management activities, identifying and implementing operational cost savings initiatives to meet client budget targets and profitability goals
Coordinate sustainability programs including energy management, waste reduction, and recycling initiatives, monitoring building systems performance through BMS analysis to optimize consumption
Lead HSSE activities and compliance efforts, conducting assessments, reporting incidents, and ensuring all team members complete required safety training
Manage facility documentation and regulatory reporting to maintain audit readiness and compliance with all local, state, and federal requirements
Foster collaborative relationships across internal teams and client stakeholders, proactively identifying emerging needs and developing innovative solutions to complex operational challenges.