Assistant Facilities Manager
About The Position
Join JLL as a Facilities Operations Manager, where you'll oversee comprehensive site operations while driving exceptional client service and operational excellence. This critical role combines strategic vendor management, client relationship building, and team leadership to ensure world-class facility operations. You'll manage day-to-day site activities while supporting long-term strategic initiatives, serving as the operational backbone for our Cambridge location. This position offers the opportunity to lead a dynamic team, optimize processes using innovative technologies, and directly impact the workplace experience for our valued client.
Requirements
- High school diploma
- Minimum 2 years of supervisory experience in facilities management or related field
- Demonstrated people management skills with ability to lead, motivate, and develop teams
- Proficiency with Computerized Maintenance Management Systems (CMMS) and Key Performance Indicators (KPIs)
- Strong analytical, organizational, and presentation skills
- Experience utilizing enterprise workplace management systems, digital ticketing platforms, and data reporting tools
- Proficient in information technology tools and platforms, including generative AI tools and conversational search applications
Nice To Haves
- Associate's or Bachelor's degree in Facilities, Property, Business, Engineering, Finance, or related field
- Advanced experience with CMMS platforms and data analytics
- Background in financial management and budget reconciliation
- Experience implementing innovative programs that reduce operating costs and increase productivity
Responsibilities
- Manage site operations in accordance with all policies, procedures, and contract requirements, ensuring seamless delivery of facilities services
- Oversee vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and critical systems, ensuring contract compliance and insurance requirements
- Track and audit client work orders within the CMMS to ensure vendors meet established Service Level Agreements (SLAs)
- Build and maintain strong client relationships, delivering exceptional service quality and meeting or exceeding key performance indicators
- Assist with annual budgeting, quarterly forecasting, and monthly spend reporting; manage vendor purchase orders, invoices, and payment processing
- Lead, develop, and supervise a professional, energetic team dedicated to delivering extraordinary service
- Coordinate internally with fitness, food services, security, and capital project teams to ensure integrated facility operations
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
