Assistant Facilities Manager
JLL•Palo Alto, CA
•$31 - $43•Onsite
About The Position
As an Assistant Facilities Manager, you will support the Facility Manager in delivering safe, reliable, and compliant facility operations within a large, complex campus environment. This role has direct responsibility for a small team supporting soft services and ensures daily execution across workplace support functions, vendor performance, and service delivery standards. You’ll lead day-to-day service operations for assigned scopes, resolve issues with urgency and professionalism, and drive a consistent employee experience while maintaining strong operational discipline.
Requirements
- 2+ years of experience in facilities management, workplace operations, or a related corporate environment.
- Prior experience leading or supervising a small team (directly or in a lead capacity) in a service delivery environment.
- Experience coordinating vendors and service providers with a focus on service quality and responsiveness.
- Strong customer service mindset with the ability to communicate professionally at all levels.
- Proficiency with Microsoft Office and comfort working in CMMS platforms.
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Experience in a multi-building campus or operationally complex environment.
Responsibilities
- Lead soft services team operations: Directly manage workplace support, conference services, mail coordination, and employee support staff with daily direction, coaching, and performance feedback
- Oversee service delivery and quality: Coordinate soft services execution, monitor KPIs/SLAs, and ensure consistent quality and responsiveness across all service areas
- Manage vendor performance and work orders: Oversee vendor scope adherence, quality checks, and coordinate CMMS work order management with proper prioritization and documentation
- Support compliance and safety requirements: Ensure adherence to company audit standards, operational policies, and safety requirements while maintaining accurate documentation
- Provide financial and administrative support: Assist with invoice review, expense tracking, reporting, and administrative processes to maintain operational visibility
- Coordinate cross-team collaboration: Partner with engineering, workplace support, and operational stakeholders to ensure seamless service delivery and coverage
- Drive continuous improvement culture: Set service standards, support team development, and lead special projects focused on employee experience improvements
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
