Assistant Facilities Manager - Building Sys

GRTC Transit System•Richmond, VA

9d•$65,000 - $72,000•Onsite

About The Position

Join a Mission That Moves Richmond. GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line under development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to play a central role in regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect. SUMMARY The Assistant Facility Manager supports the Facility Manager in the day-to-day management, operation, maintenance, safety, and appearance of GRTC’s internal facilities. This role serves as the primary liaison for the janitorial services contract, ensuring service levels, cleanliness standards, and contractor performance meet GRTC’s expectations. In addition, the Assistant Facility Manager assists with all internal facility-related activities, including maintenance coordination, vendor management, space planning, safety compliance, building services, and employee facility support. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities while maintaining a safe, clean, and efficient work environment.

Requirements

Associate's degree in Facilities Management, Business Administration, Engineering, Building Operations, or related field preferred.
Equivalent combination of education and relevant experience may be considered.
3-5 years of experience in facilities management, building operations, property management, or a related field.
Experience managing service contracts and vendor relationships required.
Experience overseeing janitorial services or custodial operations strongly preferred.
Experience working in commercial office, manufacturing, healthcare, or corporate facility environments preferred.
Knowledge of facility operations, maintenance practices, and building systems.
Strong vendor and contractor management skills.
Ability to inspect facilities and identify operational, maintenance, and cleanliness issues.
Excellent organizational and project coordination abilities.
Strong written and verbal communication skills.
Proficiency with Microsoft Office and facility management software systems.
Ability to prioritize multiple projects and deadlines.
Strong customer service and problem-solving skills.

Nice To Haves

Associate's degree in Facilities Management, Business Administration, Engineering, Building Operations, or related field preferred.
Experience overseeing janitorial services or custodial operations strongly preferred.
Experience working in commercial office, manufacturing, healthcare, or corporate facility environments preferred.

Responsibilities

Serve as the primary point of contact for the contracted janitorial services provider.
Monitor contractor performance to ensure compliance with contract requirements, service-level agreements, and company standards.
Conduct routine facility inspections and quality audits to assess cleanliness and service effectiveness.
Track, document, and resolve janitorial service issues and employee concerns.
Coordinate special cleaning requests, project work, and emergency cleaning needs.
Review contractor invoices and verify services performed before approval.
Participate in contract renewals, scope reviews, and vendor performance evaluations.
Maintain records of inspections, corrective actions, and contractor communications.
Assist the Facility Manager in overseeing daily facility operations and building services.
Coordinate routine, preventive, and corrective maintenance activities.
Respond to facility service requests and ensure timely resolution.
Support management of HVAC, electrical, plumbing, life-safety, and general building systems through internal teams and external vendors.
Conduct routine facility inspections to identify operational issues and maintenance needs.
Assist with managing facility budgets, purchase orders, and expense tracking.
Coordinate facility projects, repairs, renovations, and office moves.
Maintain facility documentation, drawings, service records, and operating procedures.
Coordinate activities of maintenance, landscaping, pest control, security, and other facility service providers.
Ensure vendors comply with company policies, safety requirements, and insurance requirements.
Monitor contractor performance and maintain positive working relationships.
Assist with vendor sourcing, bid collection, and contract administration.
Support facility safety programs and regulatory compliance initiatives.
Participate in workplace inspections, safety audits, and risk assessments.
Assist with emergency preparedness planning and response activities.
Ensure facility operations comply with applicable health, safety, environmental, and building regulations.
Support incident investigations and corrective action implementation.
Provide responsive customer service to employees regarding facility-related concerns.
Coordinate conference room setups, furniture requests, and workplace accommodations.
Assist with space planning and occupancy tracking.
Support employee events and special facility-related activities as needed.
Promote a safe, comfortable, and productive workplace environment.
In accordance with our mission statement, additional duties and / or tasks may be assigned to continue seamless service for the agency.