Assistant Executive Housekeeper
About The Position
MasterCorp, Inc. is seeking a passionate and driven Assistant Executive Housekeeper (AEH) to join our team in the hospitality industry. The AEH is a second-level manager responsible for assisting the Executive Housekeeper (EH) in managing site housekeeping operations, ensuring quality standards and timeliness goals are met. This role involves directing team members, managing site operations in the EH's absence, and contributing to budget adherence and positive client/associate relationships. The AEH also ensures team members follow established standards and that site assets are maintained. We offer competitive pay and a full benefits package in a dynamic and inclusive workplace that fosters growth and creativity.
Requirements
- High School Diploma or equivalent combination of education and experience.
- Two years of experience directly related to the job with progressive responsibility.
- A proven track record of driving strong performance and key field operations metrics.
- Effective written and verbal English communication.
- Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
- A valid driver's license will be required for certain locations.
Nice To Haves
- Bachelor’s Degree preferred.
- Bi-lingual Spanish a plus.
Responsibilities
- Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
- Adjust work of employees based on needs, callouts, etc.
- Monitor daily work hours to ensure compliance with budgeted hours.
- Follow directives of site leader in his/her absence.
- Exemplify a sense of urgency with the entire team to ensure all units get turned on time.
- Inspect rooms and common areas to ensure cleanliness standards.
- Retrieve housekeepers to address any areas that need to be re-cleaned.
- Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
- Contribute to establishing a welcoming culture of engagement and inclusion.
- Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
- Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
- Consistently enforce established policies and procedures.
- Coach housekeepers to reach productivity standards.
- Assist in performance management of team members including coaching and counseling team members.
- Recommend discipline and termination of staff when necessary.
- Conduct performance reviews.
- Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels.
- Conduct weekly training meetings with supervisors and monthly meetings with all staff.
- Finalize the day in the Mastermind system.
- Interview, select, and onboard new team members.
- Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.
- Build a positive rapport with the resort management team and attends resort meetings.
- Manage inventory, conducting weekly inventory counts and orders replenishments.
- Report unit maintenance issues.
- Maintain vehicle maintenance logs.
- Assist in solving guest complaints promptly.
- Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures.
- Handle workers compensation issues and reporting.
- Work irregular hours.
- Comply with Resort Operations 15 Non-negotiables without fail.
- Use MasterMind Mobile to update room status updates for all Housekeepers and Supervisors.
- Perform additional tasks as directed by MasterCorp Management.
Benefits
- Competitive pay
- Full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
