Assistant Executive Housekeeper - NYNY

MGM Resorts International • New York, NY

8d • Onsite

About The Position

The Assistant Executive Housekeeper is responsible for managing all operations for assigned areas within Housekeeping and performing all assigned functions/duties in accordance with established guidelines/procedures. This role involves managing operational functions consistent with the strategic plan for the department, division, and property, and ensuring the delivery and measurement of guest service standards. The position also participates in the research and implementation of new products, services, and technologies to maintain a competitive position. Human Resources responsibilities include creating a positive work environment, quality hiring, training, disciplinary actions, and ensuring compliance with company policies and legal requirements. The Assistant Executive Housekeeper mentors Housekeeping Floor Managers, assumes responsibilities in the Executive Housekeeper's absence, and promotes a team-oriented philosophy focused on service excellence. Accountability processes, budget adherence, and managing departmental objectives are also key aspects of this role. The position involves evaluating staffing levels, responding to guest service interactions, inspecting rooms to ensure sanitation and quality standards, and maintaining effective working relationships with other departments. Additionally, the role involves overseeing bidding processes for positions and representing management at various hearings and meetings.

Requirements

• Must be a minimum of 21 years of age required
• 2+ years of prior relevant experience required

Nice To Haves

• 3+ years of prior relevant experience supervisory experience in a major hotel/resort complex preferred
• Fluency in secondary (Spanish) language preferred

Responsibilities

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
• Manages Human Resources responsibilities for Housekeeping to include, creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the company’s status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assumes full responsibilities of the Executive Housekeeper absence
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
• Establishes and maintains effective working relationship with all departments
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed