Assistant Executive Housekeeper - MGM Grand

MGM Resorts International • Las Vegas, NV

1d • Onsite

About The Position

As the Assistant Executive Housekeeper at MGM Grand, you’ll lead and inspire a hardworking team to uphold the highest standards of cleanliness and presentation throughout the property. Your leadership, attention for detail, and ability to thrive in a dynamic environment will help ensure every guest enjoys a seamless and memorable stay from the moment they arrive. This is your opportunity to make a lasting impact one perfectly prepared room at a time.

Requirements

• Must be 21 years of age or older required
• 2+ years of prior relevant experience required

Nice To Haves

• 3+ years of prior relevant supervisory experience in a major hotel/resort complex preferred

Responsibilities

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
• Manages Human Resources responsibilities for Housekeeping
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assumes full responsibilities of the Executive Housekeeper in his/her absence
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed