Assistant Executive Director

HELP USA • New York, NY

25d • Onsite

About The Position

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
HELP is seeking an Assistant Executive Director for one of its three Homebase programs in the Bronx. Reporting to the program’s Executive Director, you’ll assist in direct program management and coordinating with other service providers and community leaders to ensure integration of the program as a community-based agency.

Requirements

• Master's degree in social work or related field OR equivalent experience and skills.
• Minimum of 10 years experience, with at least 5 years management experience, including proven supervisory, staff development, program management, and budgetary skills.
• Experience in social services, preferably homeless services.
• Strong quantitative skills to enable the learning, understanding, and application of program requirements for providing financial assistance.
• Understanding of financial risk, tempered with caring and compassion for people in crisis.
• Ability and interest to learn, understand and provide assistance with the complicated NYC eviction process.
• Strong verbal, written, and negotiation skills.
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to manage multiple priorities in a time-sensitive manner, strong organizational and documentations skills.
• Computer literacy, particularly with Microsoft Office applications.
• Valid US driver’s license.

Nice To Haves

• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Participating in formulation and implementation of a plan to ensure that contractual programmatic goals and annual performance targets are met and exceeded.
• Recruiting, orienting, managing, and evaluating all program staff, which includes case management teams, various specialists, and administrative and facility support.
• Providing administrative and case management supervision to program staff to ensure sound casework practice, timely case assignments, accurate eligibility determinations, appropriate utilization of the CARES database, and adherence to Homebase, DHS, and HELP USA policies and procedures.
• Overseeing the subcontractor group that provides housing stabilization services to clients who have left the NYC homeless shelter system and found permanent housing in the Homebase program area to prevent return to the homeless shelter system and residential instability.
• Acting as program liaison to DHS regarding outreach, aftercare, NYCHA and DOE initiatives, and housing subsidy application and implementation.
• Evaluating program performance, determining gaps in service delivery, and assisting in leading the development of solutions for identified gaps and/or program performance issues.
• Managing and maintaining positive relationships with Bronx Housing Court participants, including HRA/RAU, attorneys, and landlords.
• Representing the agency with regard to homelessness and housing at meetings, negotiations, consultations, etc. with other service providers, governmental agencies, and community groups.
• Acting on behalf of the Executive Director in their absence.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager