Assistant eCommerce Producer - West Elm
About The Position
The West Elm Site Management team is responsible for the day-to-day health and functionality of westelm.com. They sit at the intersection of Design, Technology and Retail, ensuring that all content and product launches reflect the same quality and attention to detail that customers expect from the West Elm brand. This is a fast-paced, collaborative team whose problem-solving and attention to detail directly shape the customer’s online experience. We are seeking a detail-oriented eCommerce Producer with a problem-solving mentality. This individual will work collaboratively with teams across the organization to troubleshoot site and tooling issues, launch new features, and managing the accurate, timely setup of product assortment data and digital assets that bring the marketing and site experience to life. The ideal candidate is comfortable working in a fast-paced environment and taking on multiple projects at any given time. This is NOT a merchandising/buying role.
Requirements
- E-Commerce experience strongly preferred
- 1-2 years experience with content management systems (CMS)
- Proficiency in MS Excel
- Strong organizational, prioritization, and multi-tasking skills
- Thrive in a fast-paced environment
- Keen attention to detail
- Excellent communication skills
- Be team player with "can do" attitude
Nice To Haves
- Figma experience is a plus!
Responsibilities
- Manage multiple product assortments simultaneously, supporting weekly bug fixes, on-site promotions and seasonal product launches.
- Support in the preparation and organization of digital assets. Partner with Site Merchandising and Site Marketing teams on the setup and execution of on-site campaigns and initiatives
- Update and maintain the West Elm homepage content and other key site content placements, ensuring accuracy, timeliness, and consistent customer experience.
- Monitor the site for errors, troubleshoot and triage site issues raised by cross-functional partners, identifying root cause and resolving or escalating as appropriate.
- Document processes, issues, and resolutions clearly to help the Site Management team maintain reliable records.
- Manage the eComm org weekly and seasonal product launch calendar. Build timelines and own communication to cross-functional partners.
- Support special eComm projects as needed
Benefits
- Competitive salaries and comprehensive health benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
