Assistant Drive Up & Go Supervisor

Albertsons Companies • Sturbridge, MA

4d • $19 - $25 • Onsite

About The Position

This role is ideal for candidates with retail, grocery, or eCommerce leadership experience looking to advance in a fast‑paced environment. As an Assistant Drive Up & Go Supervisor, you’ll support daily online grocery and order fulfillment operations, lead a team, and help deliver a “just like you picked it” customer experience. This is an in‑store (non‑remote) position requiring physical presence to support order fulfillment, team leadership, and real‑time customer needs.

Requirements

• Strong communication, leadership, and coaching skills with a customer‑focused mindset and ability to thrive in a fast‑paced retail environment
• Experience in retail, grocery, eCommerce, or order fulfillment, with the ability to manage priorities, scheduling, and operational workflows
• Knowledge of food safety standards, online grocery fulfillment processes, and customer service best practices
• Ability to make real‑time decisions, solve problems quickly, lift 25–50 lbs, and work on your feet while motivating a team to meet performance goals
• High School Diploma or GED required
• Occasional travel for training or business needs
• Availability for full‑time hours, including weekends, holidays, and peak business periods

Responsibilities

• Support daily eCommerce and online grocery operations, ensuring accurate picking, quality products, and on‑time order fulfillment
• Coach, train, and support eCommerce shoppers and store associates
• Drive customer satisfaction, order accuracy, and retention metrics
• Manage order volume, labor scheduling, and staffing levels
• Monitor department KPIs and performance metrics; provide coaching and feedback
• Resolve customer issues, order adjustments, and service concerns
• Ensure food safety, product quality, and order accuracy standards
• Maintain a clean, organized department and communicate with store leadership during peak business periods

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• Medical
• Dental
• 401k
• Vision
• Disability insurance
• Life insurance
• Sick pay
• PTO/Vacation Pay or Flexible Time Off
• Paid holidays
• Bereavement pay
• Retirement benefits (pension and/or 401k eligibility)
• Quarterly bonus (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED