Assistant Director (Full-Time) @ Candyland

Event Network•New York, NY

23h•Onsite

About The Position

Lead the Operations. Support the Magic. Inspire the Team. At Candy Land, we're creating more than a candy store—we're creating a destination where guests of all ages discover wonder, celebrate imagination, and create lasting memories. Every visit is designed to spark joy through hospitality, storytelling, playful discovery, and indulgent treats. As the Assistant Director, you'll serve as the Experience Leader, partnering with the Store Director to ensure every aspect of the business runs seamlessly behind the scenes while empowering the team to deliver an exceptional guest experience through our core values. This is an opportunity for a hands-on leader who thrives in fast-paced environments, enjoys developing people, and understands that operational excellence is the foundation for unforgettable guest experiences.

Requirements

2–4+ years of leadership experience in retail, hospitality, entertainment, or guest-focused environments.
Experience leading daily operations in a high-volume retail environment.
Strong organizational, planning, and time management skills.
Demonstrated ability to coach and develop team members.
Experience with scheduling, payroll, inventory, and operational execution.
Excellent communication and interpersonal skills.
Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
Flexible availability, including evenings, weekends, holidays, and special events.
Must be 18 years or older to apply.

Responsibilities

Lead the day-to-day operation of the store as the primary Leader on Duty.
Execute opening and closing procedures while ensuring operational readiness.
Oversee scheduling, labor deployment, and daily workload planning.
Maintain inventory accuracy through replenishment, cycle counts, and operational controls.
Ensure visual standards, cleanliness, and safety expectations are consistently maintained.
Protect company assets through inventory management and loss prevention practices.
Coach and support Candy Guides and Lead Candy Guides through real-time feedback and development.
Assist with recruiting, onboarding, and training new team members.
Reinforce learning through daily coaching and observation.
Foster a positive, accountable, and collaborative team culture.
Lead by example through professionalism, integrity, and operational excellence.
Partner with Experience Leaders to ensure operational execution supports an exceptional guest experience.
Resolve guest concerns with empathy and professionalism.
Maintain awareness of the sales floor and proactively remove operational barriers that impact guest engagement.
Ensure every guest interaction reflects the Candy Land brand promise.
Support the achievement of sales, payroll, labor, and operational goals.
Monitor key business metrics and assist in implementing action plans to improve performance.
Execute merchandising, replenishment, and promotional initiatives.
Analyze daily business trends and communicate priorities to the leadership team.
Build collaborative relationships with Event Network partners, property leadership, and internal support teams.
Partner with the Store Director to execute strategic initiatives and operational priorities.
Promote open communication, teamwork, and accountability across the store.
Support special events, seasonal activations, and grand opening initiatives.