Assistant Director

Lenox Hill Neighborhood•New York, NY

1d•Onsite

About The Position

Lenox Hill Neighborhood House, a leading human services provider founded in 1894, offers a wide range of integrated services including social, educational, health, housing, mental health, nutritional, and fitness programs to approximately 16,000 individuals annually on Manhattan's East Side. The organization serves a diverse client base, including older adults, unhoused individuals, children and families, and persons with disabilities. The Women's Mental Health Shelter, located in the Park Avenue Armory, is a 24-hour program dedicated to assisting 80 homeless women aged 45 and over with histories of mental illness. The shelter provides a comprehensive continuum of care, including social work, medical, nursing, psychiatric care, peer support, housing placement, benefits assistance, arts and recreation, and nutrition programs, delivered by a multi-disciplinary team. The Assistant Director will provide leadership and supervision to program staff, manage daily shelter operations, and ensure the consistent delivery of high-quality, trauma-informed, and client-centered services. This role is crucial for maintaining compliance with all agency contractual obligations and regulatory requirements, ensuring the delivery of excellent services and support to clients. Reporting to the Senior Program Director, the Assistant Director will act as the lead in their absence and will collaborate with internal departments, external vendors, government agencies, and community partners to achieve operational excellence and positive client outcomes.

Requirements

Excellent leadership, interpersonal and relationship-building skills.
Client-centered and compassionate self-motivated leader.
Ability to communicate effectively with a variety of stakeholders.
Team player.
Strong conflict resolution, analytical, technological, and organization skills.
Ability to manage multiple priorities and work in a fast-paced, 24/7 shelter environment.
Experience working in homeless services, supportive housing, mental health, residential services, or a related human services setting is required.
Minimum of two years of supervisory or management experience leading multidisciplinary teams.
Bachelor’s degree required with experience.
Must be willing to work a standard schedule of Monday through Friday, 9:00am to 5:00pm.
Expected to work evenings, weekends, or holidays as operational needs arise.
Participate in a rotating on-call schedule.
Remain accessible by phone and email to support program operations when needed.
Undergo a pre-employment background check.

Nice To Haves

Master's degree in Social Work, Human Services, Psychology, Public Administration, Public Health, or related field preferred.

Responsibilities

Provide daily leadership and operational oversight of the program, ensuring the delivery of high-quality, trauma-informed, recovery-oriented, and client-centered services.
Interface daily with clients providing excellent customer service, fielding questions and responding to client needs.
Communicate and enforce policies, procedures, performance expectations, and regulatory requirements, ensuring full compliance with agency and funder guidelines.
Supervise, coach, and develop staff, including performance management, professional development, and employee engagement to support a high-performing team.
Oversee staffing operations, including hiring, onboarding, scheduling, and coverage, ensuring continuous 24/7 program operations.
Lead team meetings and promote effective communication, collaboration, and alignment across staff and departments.
Ensure compliance with all applicable contractual, regulatory, and safety standards, and serve as a liaison with oversight and funding agencies as needed.
Monitor program performance, quality assurance metrics, and outcomes to ensure achievement of contractual goals and continuous improvement.
Manage day-to-day facility and program operations, including coordination with internal departments and external vendors to maintain safe, efficient services.
Oversee procurement, inventory, and general operational resources to support program needs.
Plan, implement, and evaluate programming that supports client stability, independence, and successful transition to permanent housing.
Respond to crises, incidents, and operational challenges, providing leadership and ensuring appropriate resolution, documentation, and timely reporting.
Maintain oversight of documentation systems and reporting to ensure accuracy, timeliness, and compliance with all requirements.
Collaborate with internal teams and external partners to coordinate comprehensive services for clients.
Support Senior Program Director with strategic initiatives, program development, and operational improvements; assume leadership responsibilities in their absence.
On a rotating basis with other shelter leaders, provide 24-hour on-call support for staff.
Perform other duties assigned by Senior Program Director.

Benefits

Comprehensive health insurance choices for staff and their families
Extensive paid time off – 25 days’ vacation; 12 holidays; and sick time
Matching contributions to Retirement Plan
Paid parental leave policy for all staff
Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures and more
Free Life Insurance – 3x annual salary
Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
Staff events and parties including Film and Dinner nights, bowling parties, baseball games, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.
Staff use of State-of-the Art Fitness Center, Gym and Swimming Pool
Staff group fitness classes, swimming lessons and lap swim for staff
PSLF (Public Service Loan Forgiveness) Eligible Employer