Assistant Director, Volunteer Programs

Cornell University•Ithaca, MI

1d•$65,447 - $72,994•Hybrid

About The Position

The Volunteer Programs team is dedicated to facilitating flexible, lifelong journeys for alumni through volunteer engagement opportunities with Cornell. As part of our work, the Volunteer Programs team oversees all stages of the volunteer life cycle, provides volunteer management of university-wide organizations, and manages and supports key events and initiatives like Cornell Volunteer Summit and the Alumni Trustee Election. Cornell University's volunteer program is robust, with over 6,000 alumni, parents, and friends participating annually in more than 400 volunteer communities across the university. The Assistant Director will play an integral role within the team as the communications specialist for Volunteer Programs, manager of Cornell’s CUVolunteer platform, and as the lead for volunteer appreciation and recognition initiatives for Cornell’s alumni volunteer population. This position is a great fit for someone with an interest in volunteer community management, external communications, and who understands the value of volunteer appreciation, recognition, and stewardship. The ideal candidate is creative, detail orientated, deadline driven, and a strong communicator. Because this role is involved with alumni programs and events, occasional evening and weekend work are required.

Requirements

A Bachelor’s Degree and two to four years of relevant experience or equivalent combination.
Must be organized, detail-oriented, able to work with and around extremely sensitive and confidential information.
Excellent interpersonal, relationship management, and customer service skills.
Effective listening, verbal, and written communication skills; the ability to interpret information and ideas to influence others in various situations.
Strong technology acumen with demonstrated fluency in standard business software such as the Microsoft Office suite and proficiency in spreadsheets, relational databases, reporting applications, networked information systems, the internet, and communications systems.
Strategic thinker: Understanding of the importance of "big picture" thinking and planning and ability to apply organizational acumen to identify and maintain focus on key success factors.
Ability to work in a fast-paced, metrics-driven and deadline-driven environment and able to manage multiple projects and competing priorities. Must be highly self-motivated and show excellent time management skills.

Nice To Haves

Interest in volunteer community management
Interest in external communications
Understanding of the value of volunteer appreciation, recognition, and stewardship
Creative
Detail oriented
Deadline driven
Strong communicator

Responsibilities

Oversee the implementation, oversight, and refinement of the volunteer appreciation and recognition initiatives for Cornell’s alumni volunteer population, including university-wide alumni awards, Volunteer Appreciation Week, recognition of alumni at the Cornell Volunteer Summit, and coordination of recognition for volunteers ending their terms each fiscal year.
Serve as the direct engagement officer and volunteer manager for the volunteer committees implementing continuous volunteer engagement and off-boarding for Alumni Affairs top volunteer organizations.
Manage day-to-day operations of Cornell’s alumni volunteer management platform, CUVolunteer, including training and customer service for alumni volunteers, training colleagues, promoting usage of the platform, and working with system vendor to implement system enhancements and upgrades.
Serve as the Volunteer Programs team communications specialist. Write, edit and distribute newsletters, letters, and other correspondence to facilitate useful and regular communication with various alumni constituencies.
As part of the larger Engagement Initiatives, Volunteer Programs and College and Unit Partnerships team, participate in executing key alumni and volunteer initiatives and events including – Cornell Volunteer Summit, Frank H.T. Rhodes Exemplary Alumni Service Awards (FHTR), Cornell’s Adult University (CAU) events, etc. Additionally, as an Alumni Affairs and Development team member, staff additional signature events including Reunion, Homecoming, and Giving Day.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program