Assistant Director, Ticket Operation and Sales

University of St Thomas•St. Paul, MN

1d•Hybrid

About The Position

The University of St. Thomas invites qualified candidates to apply for an Assistant Director of Ticket Operation and Sales position within the department for Intercollegiate Athletics. The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission. The Assistant Director of Ticket Operations & Sales plays a critical role in driving ticket revenue and managing daily ticket operations for the athletic department. This position requires a hands-on professional who actively sells tickets, oversees ticketing systems and processes, and supports game-day operations across multiple sports. The Assistant Director works closely with marketing, development, and external relations to maximize attendance, revenue, and fan experience while operating effectively in a lean, fast-paced environment. This role requires strong communication skills, organization, a customer-focused attitude, and the ability to handle a fast-paced environment.

Requirements

Bachelor’s degree
One year experience in ticket sales and/or ticket operations, customer service, or a related field
Proficiency with ticketing software
Strong interpersonal and communication skills
Ability to handle stressful situations and resolve conflicts effectively
Flexibility to work evenings, weekends, and holidays as required

Nice To Haves

Masters degree
Prior experience at the college or professional level
Experience with Paciolan ticketing software

Responsibilities

Assist with the setup and management of all ticketed events in the ticketing platform (Paciolan)
Lead game ticket operations for assigned sports including setting up scanners, box office operations, student supervision and customer resolution.
Assist with the build out for upcoming events, manage inventory, pricing, seating maps, and promotional codes.
Process ticket orders, account updates, exchanges, and refunds while ensuring accuracy and compliance.
Ensure compliance with NCAA, conference, and institutional ticketing policies.
Collaborate with event staff and other departments to ensure a seamless event experience for attendees.
Generate ticket revenue through direct outbound sales efforts including season tickets, mini-plans, group sales, and premium seating.
Manage a personal sales portfolio driven to meet or exceed established departmental revenue goals annually.
Develop relationships with alumni, corporate partners, community organizations, and campus partners to grow and advance ticket sales and attendance across ticketed sports.
Assist in the planning and execution of sales campaigns, promotional nights, and targeted outreach initiatives.
Support ticket sales and operations efforts for all assigned ticketed sports.
Address customer inquiries, concerns, and complaints in a professional and courteous manner.
Provide accurate information about events, including dates, times, locations, and ticket pricing.
Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies.