Assistant Director, Student life Operations

University of Rochester•Hamilton, ON

49d•$21 - $30

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Ensures student organizations have successful activities in student life spaces and that University space is used effectively and efficiently. Oversees several key student focused services supporting community building and well-being. This role is expected to stay abreast of current trends within student unions. They are a member of the University Student Life Operations team supervised by the Director of Student Centers & Services.

Requirements

Bachelor’s degree required
2 years experience working with college students, student activities, college unions/campus centers, event spaces, supervising student employees, other relevant experience, or combination of education and experience required.
A desire to work with college students at R1 institutions required.
Knowledge of student union operations, event management/reservations, student employment, and budget development required.
Interpersonal and customer service skills, with strong written and verbal communication skills required
Interest in working on a team and individually to accomplish department and division objectives required.
Ability to process, synthesize, and organize large amounts of data related space usage required.
Ability to create and lead trainings and presentations required.
Demonstrated attention to detail to support event scheduling software, budget management, and inventory systems required.
Proficient with Microsoft applications including Word, Excel, and Outlook required.

Nice To Haves

Master’s degree preferred
Relevant degrees include, but are not limited to, higher education administration, non-profit management, public administration, business administration, social work, counseling
Experience with EMS or other scheduling software preferred.

Responsibilities

Reservations & Activity Oversight
Oversee all reservation requests from student organizations and lead a team of student employees in processing, reviewing, approving, and managing requests.
Coordinate the biannual advanced reservation process for student organization events in tandem with ECM’s department major event process.
Provide recommendations for department reservations in student life spaces.
Meet with and develop resources for student organization leaders.
Serve as the department expert in EMS (Event Management System).
Serve as the department liaison to Event & Classroom Management for reservations, and coordinates student organization reservation requests with other University departments including, but not limited to: Athletics Libraries Music Department Program of Dance & Movement Residential Life Theatre Department
Use independent judgement to navigate simple and complex reservation and space conflicts.
Create processes and policies related to reservations, usage of space, equipment usage, and other services overseen by this position.
Review, approve, and make recommendations on student organization activity registration forms and exception requests to ensure compliance with student life policies.
Educate student organization advisors on policies, space usage, and resources student organizations can use to make their activities successful.
Participates in advisor training.
Compile/analyze/present data on space usage and advises on capital improvements, space reallocation, and contributes to identifying the space needs of campus.
Services Management
Develop and manage budgets associated with each service area to ensure fiscal responsibility and effective budget planning.
Oversee the process by which student organizations and departments request event supplies and equipment from Student Centers & Services.
Manage and maintains department event equipment as well as coordinates the storage, replacement, and purchasing of event equipment.
Supervise the operation of the student organization supply closet, including the inventory, promotion, and policies around usage.
Oversight of the various promotional and marketing opportunities available in Student Center & Services’ portfolio of buildings, including but not limited to, banners, chalkboards, expression wall, information tables, and awareness displays.
Manage the mobile box office door sale program.
Coordinate the University mascot program.
Compile reports, evaluates data, and makes recommendations to department leadership regarding improvements and changes to services to better meet campus needs.
Student Employment: Supervise, hire, train, and evaluate student staff who are employed in the Student Life Assistant and Reservations Assistant positions (~15 student employees).
Utilize student development theory to enhance the department’s student employment program.
Develop assessment tools and learning outcomes for student employees.
Is a member of the department’s student employment committee and supports the office’s overall student employment program through trainings, recognition programs, and other tasks.
Student Center Operations Under the direction of the Director of Student Centers and Services, assists with the management of SCS spaces.
Communicates with various stakeholders about maintenance, renovations, and projects.
Manage low/medium risk construction/renovation/maintenance projects.
Meets with River Campus Construction Crew, interior designers, furniture vendors and design teams, and contractors.
Support the supervision and training of building managers within Student Centers & Services.
Represent the Director of Student Centers & Services at meetings, committees, and activities.
Serve as a member of the Student Centers & Services Team by attending departmental meetings, community building programs, and USL activities.
Event Management
Collaborate with USL departments on supporting events with Student Life Assistant staffing (over 300 shifts and more than 1000 hours scheduled) including but not limited to Rochester Traditions, UR Late Night, Community Weekends, break programs, Fall Leadership Training, and Medallion Leadership Programs.
Oversee the scheduling of Student Life Assistants, ensure they have shift information, troubleshoot event issues, and provide feedback to USL on events.
Advises USL on event logistics, equipment, and spaces.
Brainstorm, plan, and execute community building programs that activate spaces and engage the campus community.
Pop up events including but not limited to: Summer food truck series Welcome Week plant sale Study break events Various other events throughout the academic year
Other duties as assigned