Assistant Director, Student Financial Services

Massachusetts College of Pharmacy and Health Sciences • Boston, MA

4d • Hybrid

About The Position

The Assistant Director, Student Financial Services focuses on providing a high
level of customer service via walk-in counseling, phone calls, and appointments
regarding: the financial aid application process, student account inquires, and
financing options loan counseling, and debt management strategies. The candidate
must be comfortable discussing the details of a student’s bill and conducting
necessary follow-up and outreach in order to keep students accounts in good
financial standing. This position offers a flexible work arrangement with the
opportunity to work on campus in Boston and also remote part of the week.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 3 to 5 years of experience in financial aid, student accounts, or a related field, with demonstrated ability to manage student counseling, billing inquiries, and loan counseling.
• 1 to 3 years of supervisory or team leadership experience, including training and mentoring staff and managing workflows or departmental
• Strong communication, organizational/analytical and time management skills
• Demonstrated ability to work independently and as a member of a team of highly motivated and experienced individuals.
• Honesty, integrity and commitment to maintain high professional standards
• Ability to communicate well by telephone and email, in addition to face-to-face interactions

Nice To Haves

• Experience with relevant software programs (Datatel/Colleague, Microsoft Office) and knowledge of federal need analysis.
• Working knowledge of Microsoft Teams, Outlook, Word, and Excel.

Responsibilities

• Provide financial counseling to students and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies.
• Discuss billing questions with students and their families and provide detailed information about tuition charges.
• Oversee, coordinate and conduct affordability meetings with incoming first-year and transfer students and families.
• Manage assigned caseload.
• Conduct first level institutional collection out-reach on over-due bills, including phone calls and emails.
• In addition to the assigned student caseload, the counselor will also manage and be responsible for at least one of the primary Student Financial Service functions, such as payment plans, outside scholarships, federal work study, or VA.
• Assist office with training staff.
• Represent the Office at Open Houses and other College events.
• Present job-related workshops and give presentations at team meetings and to student and staff audiences on and off campus.
• Develop and maintain documentation of appropriate procedures for administrative responsibilities.
• Occasional nights and weekends are required as necessary.
• Other duties as assigned.

Benefits

• We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees