Assistant Director of Student Financial Services

Franklin Pierce University • Rindge, NH

14d

About The Position

To coordinate and administer student financial services for Rindge Campus graduate and undergraduate programs, including reviewing aid applications, administering financial aid, processing institutional, state, federal and private aid funds, counseling students and families and responding to customer service issues.

Typical Schedule:
Generally, the hours for this exempt position are Monday through Friday. As an exempt employee your schedule may vary based on the number of hours needed to meet the job responsibilities. The individual holding this position may need to be available early morning, evening and weekends to meet the needs of the department.

Requirements

• Ability to maintain confidentiality in all situations relating to the University.
• Ability to deal effectively and sensitively with student financial information.
• Skills with interpreting and applying complex regulations, federal and state laws, and university policies.
• Excellent communication skills, including verbal and professional writing skills.
• Ability to balance priorities and multi-task to accomplish assigned tasks within the required time frame.
• Proven effectiveness in dealing with a wide range of professionals, staff, and administrators, as well as outside organizations, regarding highly sensitive personal, financial and/or legal matters. Frequently communicates general information to university constituency, understanding that some situations may require the ability to relay complex or adverse information with tact and diplomacy.
• Skill in compiling and analyzing data and preparing reports.
• Ability to accept supervision, assignments, change, and correction.
• Maintain and foster positive working relationships.
• Incumbent must be able to successfully complete a background check.
• Three to five years of relevant administrative financial aid experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Bachelor's degree in an appropriate discipline or at least five years of relevant experience required.
• Ability to understand and explain to others technical information in a manner that is easily understood.
• Experience with Microsoft Office Suite (specifically, Word, Excel and Outlook).
• Excellent telephone and customer service skills.

Nice To Haves

• Experience with PowerFaids and Jenzabar preferred.

Responsibilities

• Financial Aid processing and counseling for Franklin Pierce students. Review aid applications, evaluate need and award financial aid in an efficient, timely, and accurate manner in accordance with established policies & regulations.
• Manage all aspects of federal financial aid as assigned.
• Complete federal verification. Resolve aid eligibility questions. As necessary, utilize professional judgment in revising financial aid awards due to special circumstances.
• Work with assigned caseload of students and families to secure overall financing of an FP degree through federal, state, institutional and private financing programs.
• Update and maintain policies and procedures relevant to assigned position. Continue developing efficient and timely procedures for awarding, notification and aid processing.
• Work with Athletics leadership with processing of financial aid for athletes.
• Oversee all state aid processing and reconciliation.
• Respond to customer service questions and concerns from staff, faculty, students, and families.
• Assist in training activities for staff regarding customer service issues and regulatory and procedural topics.
• Complete and coordinate withdrawal and refund calculation (R2T4) process for designated student caseload. Ensure that all federal regulations related to refund calculations are followed.
• Maintain current knowledge of federal and state aid regulations. Maintain current knowledge of institutional awarding policies. Participate in training activities and stay current with financial aid matters.
• Other duties as assigned by the VP for Student Financial Services.

Benefits

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level