Assistant Director, Regional Practices - Physician Pract Admin Alliance - Long Island

NYU Langone Health • Mineola, NY

3d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary: We have an exciting opportunity to join our team as a Assistant Director, Regional Practices - Physician Pract Admin Alliance - Long Island. In this role, the successful candidate has overall responsibility to plan, organize and direct the clinical operations of the ambulatory facilities. Reporting to the Director- Regional Ambulatory Practices, Assistant Director, Regional Ambulatory Practices is expected to work in close collaboration with the AVP of Ambulatory Care Strategy,Business Operations, & Affiliates, the Senior Director of Ambulatory Operations and Senior Director of Finance to achieve the strategic and operational goals. This position will oversee an ambulatory management team. The Assistant Director, Regional Ambulatory Practices will also be responsible for leading short term and long term operational project initiatives to support the ambulatory practices that they are assigned to.

Requirements

• Bachelors degree
• 8-10 years experience in medical practice management, preferably in a large multi-specialty group practice or academic medical center
• Successful track record in leadership and staff management
• Strong understanding of the theories, principles and processes of physician office and revenue cycle management.
• Demonstrated success in working with physicians.
• Experience with IT systems used in healthcare.
• Knowledge of applicable data privacy practices and laws.
• Good written and oral communication skills.
• Good interpersonal skills.
• Ability to present ideas in user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Project management experience spanning multiple disciplines
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Plans, directs and coordinates the day-to-day activities of multiple ambulatory practices.
• Responsible for implementation of FGP and NYU planning decisions and enforcement of policies and procedures.
• Identifies opportunities relative to practice operations, develops pro forma, and implements novel initiatives on behalf of FGP administration.
• Develops and maintains ambulatory policies and procedures for the administration of the practices.
• Assists in the development of the FGP Ambulatorys vision and strategic plans, as well as executing the recommendations and initiatives.
• Assist in troubleshooting institutional issues as they relate to the FGP.
• Stays current on regulatory policies and industry changes that may affect the manner in which we conduct business.
• Disseminate this information to the FGPs and FGP staff.
• Keep abreast of new practice management products and technologies that may enhance operational efficiencies and revenue enhancement.
• Oversee asset acquisition and maintenance.
• Direct responsibility for HR functions including hiring, firing, evaluations and merits.
• Works with call center leadership to develop call algorithms to expedite patient access.
• Oversees an internal staff to manage calls within the practice access.
• Monitors quality metrics including PQRS / Meaningful Use and coordinates process improvements as needed.
• Meet regularly with Faculty Group Practice leadership to report operating and financial results.
• Reports any operating issues that may have an impact on financial results to the FGP Leadership.
• Oversees the facility programming and work with RED+F to address any physical plant needs.
• In conjunction with Faculty Group Practice leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals and changing direction as needed.
• Manages front end business processes including charge capture, authorization / referrals, copay collections, etc.
• Develops staffing needs to support patient care and operational needs.
• Design and deploy employee reward and recognition programs to attract and retain top talent.
• Improve operational work flows to enhance the patient experience including reducing wait times, improving patient communication, optimizing templates, and addressing opportunities identified through tools such as Press Ganey surveys.
• Monitor and maintain the performance practice standards, and works with the physicians and staff to assure the defined targets standards for access, productivity, customer service and other business performance standards are met.
• Works with FGP clinical leadership to ensure accreditation standards are maintained at all times.
• Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices.
• Interacts with Sr. Director, Clinical affairs to coordinate and integrate departmental providers and initiatives.
• Partner with the Director, Ambulatory Transitions to transition new physicians into the appropriate ambulatory site.
• Plans, develops, directs and monitors initiatives to improve patient care.
• Collaborates with the Practice Managers/Leaders to ensure the safety and comfort of patients and employees, including the development of business continuity plans.
• Oversees the front end business office functions of the practices and serves as primary contact with billing vendors.
• Plans, develops, directs and monitors initiatives to improve revenue cycle processes.
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Benefits

• financial security benefits
• generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager