Assistant Director Operations - University of Michigan

Compass Group•Ann Arbor, MI

About The Position

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job SummaryPlay a key leadership role in delivering outstanding hospitality experiences across the University of Michigan. As the Assistant Director of Operations, you will support operational strategy, event execution, and team leadership across food and beverage programs. This role will focus on operational excellence, guest satisfaction, and ensuring Levy’s standards are consistently delivered across all venues and events.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
5+ years of hospitality or food service management experience
Experience in sports, entertainment, or large-scale venue operations preferred
Financial knowledge including budgeting and cost control
Proficiency in Microsoft Office and reporting tools
Knowledge of food safety and alcohol service regulations

Nice To Haves

Experience in sports, entertainment, or large-scale venue operations preferred
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

Responsibilities

Support operational planning and execution for events and daily operations
Assist in managing multiple hospitality outlets across the venue
Monitor labor, service standards, and operational performance
Partner with culinary, beverage, and purchasing teams to ensure operational readiness
Address guest service issues and implement service improvements
Ensure compliance with safety and sanitation standards
Train and develop operational supervisors and managers
Assist in achieving revenue and cost management goals