Assistant Director, Online Student Experience & Pathways

Florida Atlantic University•Boca Raton, FL

8d•Onsite

About The Position

The Center for Online and Continuing Education (COCE) at Florida Atlantic University is seeking an Assistant Director, Online Student Experience & Pathways in Boca Raton, FL. The Assistant Director for Online Student Experience & Pathways develops and cultivates new enrollment pathways for online programs, with particular emphasis on expanding Florida Atlantic's reach to out-of-state, traditional-age undergraduate students, including first-time-in-college and transfer populations. Central to the role is developing an intentional online student experience that extends beyond virtual instruction. Under the concept of "Learning Online in Paradise," the Assistant Director will help create opportunities for online students to build meaningful connections with Florida Atlantic, including its campuses, traditions, student organizations, events, services, and university community. Whether students engage with Florida Atlantic on campus or remain in their home communities, the Assistant Director will develop intentional opportunities that foster a sense of belonging, university identity, peer connections, and participation in the broader Florida Atlantic experience.

Requirements

Master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required.

Nice To Haves

Master's degree in appropriate area and three years of relevant experience preferred.

Responsibilities

Identify geographic markets, institutions, student populations, and academic interests that present opportunities for sustainable online enrollment growth.
Develop and implement strategies to establish new enrollment pipelines for Florida Atlantic's online undergraduate programs, with particular emphasis on out-of-state FTIC and transfer students.
Develop scalable recruitment models and partnership strategies that move prospective students from awareness and interest through application and enrollment.
Collaborate with university admissions and marketing partners to develop targeted communication and recruitment strategies for identified markets.
Lead the development of "Learning Online in Paradise" as an intentional experience, creating opportunities for online students to experience the benefits of Florida Atlantic's location, campuses, traditions, resources, and university community while maintaining the flexibility of online learning.
Design engagement opportunities that connect online students with the physical campus through orientation experiences, campus visits, signature events, athletics, student organizations, career programming, commencement activities, and other university experiences.
Partner with Student Affairs, academic colleges, Career Services, campus recreation, athletics, student organizations, and other university stakeholders to expand participation opportunities for online students.
Develop engagement strategies that foster connection, belonging, and university identity among out-of-state online students who remain in their home state throughout their academic program.
Create virtual and regional engagement opportunities that connect online students with one another, Florida Atlantic faculty and staff, alumni, and the broader university community (i.e., regional student meet-ups and community-building events, athletic events, and connect with alumni in their areas).
Map the prospective and enrolled student journey for targeted online populations and identify opportunities to strengthen conversion, onboarding, engagement, and persistence.
Develop and document workflows that coordinate student movement across recruitment, application, admission, onboarding, enrollment, and student success processes.
Collaborate with university partners to clarify roles, responsibilities, handoffs, communication timelines, and escalation processes.
Create playbooks, process maps, communication plans, and other operational resources supporting pathway implementation.
Monitor pipeline performance and adjust strategies based on application, conversion, enrollment, and persistence outcomes.
Utilize student information systems, CRM platforms, enrollment dashboards, and other university technologies to monitor student pipelines and engagement.
Produce regular reports and presentations summarizing trends, engagement activity, outcomes, and opportunities for improvement.
Establish performance metrics for new pathway initiatives and evaluate return on recruitment and engagement efforts.
Perform other job-related duties as assigned

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options, including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).