Assistant Director of TSD Infrastructure Services (IT Policy & Planning – Senior Manager)

State of Washington•Thurston County – Lacey, WA

1d•Hybrid

About The Position

The Washington State Department of Transportation (WSDOT) is seeking an experienced and strategic Technology Services Division (TSD) Infrastructure Services Assistant Director to serve as a key member of the TSD executive leadership team. The TSD Infrastructure Services Assistant Director is responsible for one of TSD’s core service areas. Each Assistant Director leads a distinct technology domain, but all operate collaboratively as part of the TSD executive leadership team to ensure consistent enterprise service delivery, shared standards, and unified technology strategies across all agency lines of business. In this role, you will provide enterprise leadership for the strategy, modernization, security, and reliable operation of WSDOT's core technology infrastructure, including cloud and on-premises environments, enterprise networking, telecommunications, identity and access management, server and storage platforms, fiber optic and mainframe systems, and other mission-critical technologies that support every region, program, and transportation service across the state. This position leads a diverse organization of managers, engineers, supervisors, and technical specialists while partnering with agency leaders, external organizations, and vendors to deliver resilient, scalable, and secure technology solutions that advance transportation safety, mobility, operational continuity, and innovation. As a collaborative executive leader, you will help shape division-wide technology strategy, governance, investment priorities, and long-range planning to ensure enterprise infrastructure aligns with WSDOT's mission, statewide technology direction, and future transportation needs. TSD Infrastructure Services is a division-wide shared-service organization responsible for WSDOT’s foundational technology platforms. Infrastructure Services functions as the enterprise support organization for server, storage, active directory, Azure cloud administration, infrastructure-as-a-service, data networking, telecommunications, fiber optic, and mainframe related equipment and technology for all WSDOT employees. Infrastructure Services provides technical support, management and strategic leadership for these technologies and support assistance to dependent organizations.

Requirements

Proven ability to lead and develop diverse technical teams in a complex, 24/7 statewide operational environment.
Demonstrated skill in long-range infrastructure strategy, modernization planning, and enterprise-level visioning.
Experience setting and executing strategic vision for enterprise IT infrastructure.
Expert ability to evaluate, mitigate, and communicate complex technical, operational, and cybersecurity risks.
Ability to make rapid, sound decisions under pressure during outages, cyber incidents, disasters, or operational emergencies.
Skilled at building effective partnerships across programs, regions, and multimodal transportation environments.
Ability to clearly communicate complex technical concepts to executives, engineers, policymakers, and non-technical stakeholders.
Demonstrated skill in budget development, financial stewardship, cost modeling, and managing multi-million-dollar investments.
Proven ability to lead enterprise process improvement, modernization initiatives, and continuous improvement programs.
Demonstrated ability to oversee major vendors, contracts, and service providers to ensure performance, value, and accountability.
Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.
A valid driver’s license and the ability to operate state-owned vehicles.

Nice To Haves

Demonstrated knowledge of enterprise information technology, infrastructure services, engineering, OT, intelligent transportation systems (ITS), cybersecurity, business operations, or related disciplines, with the ability to apply technical and operational concepts to support enterprise infrastructure strategy and service delivery.
Demonstrated ability to lead or support enterprise infrastructure within a transportation, public safety, utility, or other mission-critical operational environment, including an understanding of real-time systems, emergency operations, OT/ITS technologies, and safety-critical services.
Demonstrated experience planning, leading, or supporting cloud transformation, hybrid infrastructure, enterprise platform modernization, data center modernization, or large-scale technology migration initiatives while maintaining operational continuity.
Demonstrated knowledge of cybersecurity principles, enterprise security frameworks, zero-trust architecture, identity and access management, and security, with the ability to incorporate security, resilience, and risk management into enterprise infrastructure planning and operations.

Responsibilities

Set the strategic vision and operational direction for WSDOT’s IT infrastructure.
Establish and enforce enterprise infrastructure architecture standards and roadmaps.
Lead the division’s disaster recovery (DR) and continuity planning, including the design, development, testing, and improvement of enterprise DR plans, failover strategies, resilience architecture, and response protocols.
Develop and execute long range modernization strategies (infrastructure as service cloud adoption, cloud cost management, operational technology/ (OT/IT) integration, network modernization).
Provide executive oversight of daily operational performance across all statewide corporate enterprise infrastructure.
Implement and enforce zero trust infrastructure principles, segmentation, encryption, and secure configurations.
Develop, manage, and justify multimillion dollar operational and capital budgets for enterprise infrastructure.
Oversee procurement, contract negotiation, and vendor performance to ensure accountability and service quality.
Lead, mentor, and develop managers, supervisors, engineers, and technical specialists across TSD Infrastructure Services.
Communicate infrastructure strategy, risks, and operational impacts to executives and agency leadership.
Evaluate and pilot emerging technologies.