Assistant Director of Therapy Services

Liberty Resources / Liberty POST•Syracuse, NY

5d•Onsite

About The Position

Liberty Resources Integrated Health Care is a Certified Community Behavioral Health Center in Syracuse, serving children, families and adults with behavioral health challenges including co-occurring substance abuse. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes. The Assistant Director supports the Senior Director in the overall management and operation of therapy services. This role provides direct supervision to clinic supervisors, supports day-to-day operations, and helps ensure high-quality, efficient service delivery. The Assistant Director also maintains a small clinical caseload to remain engaged in direct service provision and support clinical best practices.

Requirements

Current NYS License required (LCSW, LCSW-R, LMFT or LMHC)
Minimum of 3–5 years of clinical experience
Progressive leadership or supervisory experience preferred.
Strong organizational, project management, and stakeholder communication skills.
Strong knowledge of outpatient behavioral health operations
Demonstrated ability to lead teams, manage competing priorities, and support operational excellence.

Nice To Haves

Integrated care experience preferred.

Responsibilities

Partner with the Senior Director to oversee daily therapy operations, ensuring efficient workflows and high-quality patient care.
Identify operational challenges and collaborate on solutions to improve performance and patient experience.
Support implementation of organizational initiatives, policies, and workflow improvements.
Monitor client flow to ensure timely intake scheduling, assignment, and initiation of services.
Support Same Day Access, including triage, throughput monitoring, and coordination with program leadership.
Assist in ensuring coordination of care across disciplines, including behavioral health, primary care, and support services where applicable.
Provide direct supervision and support to clinic supervisors, ensuring effective oversight of clinical and administrative staff.
Support supervisors in addressing performance concerns, staff coaching, and team development.
Foster a collaborative, team-oriented work environment.
Support crisis responses as needed when situations escalate beyond on-site supervisors, ensuring timely coordination and follow-through.
Lead end-to-end recruitment and hiring workflows in collaboration with the Senior Director and Human Resources, including interview coordination and hiring recommendations.
Support onboarding processes for new staff, including maintaining onboarding documentation, schedules, and tracking in Microsoft Teams.
Manage mentor and peer mentor programming, including maintaining mentor rosters, facilitating mentor assignments, and monitoring alignment with program needs.
Lead offboarding processes and manage staff transitions, including leaves, internal transfers, and coverage plans to maintain continuity of services.
Support compliance with all regulatory requirements, including OMH and OASAS.
Assist in monitoring quality metrics and implementing improvement initiatives.
Participate in audits, incident reviews, and performance improvement activities.
Partner with Quality Assurance to address audit findings, implement corrective actions, and sustain improvements.
Serve as a NextGen super user and systems liaison, supporting training, troubleshooting, and workflow optimization.
Maintain a clinical caseload and provide person-centered outpatient mental health services as appropriate.
Conduct intake assessments and use diagnostic and assessment information to develop treatment plans in collaboration with the client system.
Provide crisis intervention as needed, consistent with program expectations and supervisory escalation pathways.
Complete required documentation and all necessary written reports in a timely manner and in accordance with OMH regulations and agency standards, including documentation in the Electronic Medical Record (EMR) within established timeframes.